Application
This unit describes the skills and knowledge required to demonstrate an understanding of language, literacy and numeracy (LLN) demands in the workplace and to provide support to other workers who need to develop LLN skills specific to their job role.
It applies to individuals who are not LLN specialists and have limited responsibilities over work colleagues and who provide assistance to those who may have LLN challenges, such as trainees and apprentices, culturally diverse workers, migrants, refugees and/or Aboriginal groups. This could include mentors, coordinators, managers or supervisors.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Demonstrate an understanding of language, literacy and numeracy | 1.1 Identify the broad features of ‘language’, ‘literacy’ and ‘numeracy’ and the differences between them 1.2 Identify simple approaches for developing and practising LLN skills |
2. Identify the language, literacy and numeracy demands of the workplace | 2.1 Identify the LLN requirements of simple everyday workplace tasks, documents and procedures that are explicit and non-explicit 2.2 Identify personal and cultural differences that can contribute to LLN challenges in the workplace 2.3 Identify benefits of LLN skill development in the workplace |
3. Apply a range of skills that support workplace LLN | 3.1 Encourage and support others to assess their own LLN competencies and ask for help with their learning and development needs 3.2 Identify behaviours that may indicate language, literacy and/or numeracy issues and discuss with appropriate personnel if necessary 3.3 Identify formal and informal community and workplace LLN specialist support that could be used to assist colleague with LLN skill development 3.4 Seek advice from appropriate personnel on strategies to support workers with LLN skill development needs 3.5 Use simple approaches for developing and practising LLN skills to assist workers with LLN skill development needs, in line with LLN specialist advice |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 2.1, 2.2, 2.3, | Comprehends information from a range of sources, related to LLN Interprets routine workplace documents to develop a clear understanding of LLN requirements |
Oral Communication | 3.1, 3.2, 3.4, 3.5 | Seeks and provides information using appropriate vocabulary and non-verbal features Participates in open discussions to elicit the views and opinions of others Obtains information by listening and questioning |
Navigate the world of work | 2.1 | Identifies the LLN requirements in organisational procedures |
Interact with others | 2.2, 3.1, 3.4, 3.5 | Takes steps to vary content, structure, style, tone and vocabulary to suit the needs of others and to achieve a desired outcome Collaborates with others to achieve results in immediate work context Recognises own personal strengths and challenges when interacting with diverse people in work contexts Seeks guidance to support those with specific needs in the workplace |
Get the work done | 1.1-1.3, 2.1-2.3, 3.2, 3.3 | Plans, organises and implements the tasks required to assist those with LLN needs Uses problem solving strategies to determine needs and assist those who need LLN support |
Sectors
Management and Leadership - Frontline Management