Application
This unit describes the skills and knowledge required to work within a franchise to contribute to the successful operation of the business within a framework of compliance requirements.
It applies to staff who currently work, or are interested in working, in franchised businesses. These staff may be in a broad range of roles, such as retail, trade or hospitality.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Clarify requirements for working within a franchise | 1.1 Determine role and responsibilities as an employee 1.2 Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate 1.3 Evaluate own skills to determine training needs to meet role and responsibilities 1.4 Seek assistance from supervisor/line manager/owner to evaluate training needs 1.5 Request and negotiate any reasonable adjustments to meet these identified needs |
2 Clarify own contribution to meeting compliance requirements | 2.1 Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities 2.2 Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan 2.3 Undertake required audits, checks and associated tasks as per schedule 2.4 Seek advice as required to resolve difficulties arising in performing scheduled tasks 2.5 Accurately complete workplace records involved in meeting compliance requirements in a timely manner |
3 Review own contribution to franchise operations | 3.1 Seek feedback from others to confirm own role and responsibilities are being met 3.2 Review own work to ensure required tasks are undertaken as per schedules and work plans 3.3 Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise 3.4 Provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Learning | 1.3, 1.4 | Reviews own skills and seeks the opinions of others to determine training needs |
Reading | 1.1, 2.2, 2.3, 2.5, 3.2 | Evaluates and integrates facts and ideas to construct meaning from a range of text types |
Writing | 1.5, 2.1-2.5, 3.1 | Prepares a range of texts using appropriate language and structure to communicate relevant information effectively |
Oral Communication | 1.2, 1.4, 1.5, 2.1, 2.4, 3.1, 3.3, 3.4 | Uses listening skills to confirm understanding of requirements Participates in verbal exchanges using appropriate tone and language |
Numeracy | 2.3 | Identifies and comprehends relevant mathematical information in familiar activities or texts |
Navigate the world of work | 1.1, 1.2, 2.1-2.3, 2.5 | May need guidance to identify the tasks and responsibilities associated with own role Generally follows the compliance requirements immediately related to role |
Interact with others | 1.2, 1.4, 1.5, 2.1, 2.4, 3.1, 3.3, 3.4 | Seeks to cooperate with others to achieve results in immediate work context |
Get the work done | 1.1, 1.3, 2.2, 2.4, 2.5 | Takes responsibility for planning, sequencing and prioritising tasks to ensure they are completed within accepted timelines Takes responsibility for routine low-impact decisions within familiar situations Seeks assistance when problems are beyond immediate responsibilities or experience |
Sectors
Management and Leadership – Franchising