Application
This unit describes the skills and knowledge required to comply with obligations set out in the franchising agreement and with relevant legislative requirements specific to the type of franchise.
It applies to individuals who require a broad knowledge of franchisee obligations and legislative requirements and who use this knowledge to develop compliance strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Determine franchisee obligations and legislative requirements | 1.1 Identify obligations under franchising agreement 1.2 Identify relevant legislative requirements 1.3 Access codes of practice and material that interprets and explains obligations and legislative requirements 1.4 Clarify obligations and legislative requirements with franchisor and relevant government and licensing agencies |
2 Develop strategies for compliance with franchisee obligations and legislative requirements | 2.1 Analyse available information on obligations and legislative requirements to develop strategies for compliance 2.2 Check strategies with franchisor to determine suitability to operate franchise within obligations and legislative requirements 2.3 Use strategies to develop regular, cyclical compliance checks 2.4 Complete training to facilitate compliance requirements |
3 Undertake scheduled compliance checks | 3.1 Communicate compliance requirements to staff 3.2 Delegate compliance checks to relevant staff and provide training and support for staff to carry out these checks 3.3 Record timing and outcomes of compliance checks according to organisational requirements 3.4 Identify instances of non |
4 Act on identified instances of non-compliance with franchisee obligations and legislative requirements | 4.1 Determine courses of action to address instances of non 4.2 Seek assistance of franchisor or other relevant parties to address non 4.3 Take action to address non 4.4 Make checks to ensure non 4.5 Monitor compliance in a specific area to ensure continuing compliance 4.6 Analyse reasons for non |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Learning | 2.4 | Undertakes skill development in line with compliance requirements |
Reading | 1.1-1.4, 2.1-2.3, 3.3, 3.4, 4.4-4.6 | Recognises and interprets a variety of textual information to determine legislative and regulatory requirements, trends and outcomes |
Writing | 1.4, 2.1, 3.1, 3.3, 3.4, 4.2, 4.3, 4.6 | Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and outcomes |
Oral Communication | 1.4, 2.2, 3.1, 3.2, 4.2 | Delivers factual information appropriate to audience and environment using appropriate language, tone and syntax Uses active listening and questioning techniques to clarify and confirm understanding |
Navigate the world of work | 1.1-1.4, 2.1, 2.3, 2.4, 3.1, 3.3, 3.4, 4.1-4.6 | Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements |
Interact with others | 1.4, 3.1, 3.2, 4.2 | Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Plays an active role in workgroup discussions, playing some attention to the perspectives of others |
Get the work done | 1.1, 1.2, 2.1, 2.3, 3.2, 4.1, 4.6 | Takes responsibility for planning, sequencing and delegating tasks for efficiency and effective outcomes Selects from a range of predetermined options in routine situations, identifying and taking some situational factors into account Reflects on outcomes and determines key concepts that could be adapted in future situations Seeks input before implementing problem solving strategies |
Sectors
Management and Leadership – Franchising