BSBFRA502
Manage a franchise operation


Application

This unit describes the skills and knowledge required to manage a franchise operation including establishing and implementing agreements and ensuring compliance with franchising obligations and legislative requirements.

The unit applies to individuals who manage an existing franchise operation and who support franchisees through the management of relationships, reporting and legislative requirements and operation effectiveness.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish procedures for managing a franchise operation

1.1 Determine obligations of both parties under franchising agreement

1.2 Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements

1.3 Develop and communicate reporting requirementsof franchisees

2 Implement procedures for managing a franchise operation

2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements

2.2 Identify instances of noncompliance and act upon them in conjunction with franchises

2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission

2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate

2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct

3 Review a franchise operation

3.1 Use monitoring of franchises to inform review process for franchise operation

3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations

3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance

Criteria

Description

Reading

1.1, 1.2, 1.3, 2.3, 2.5

Identifies, analyses and evaluates complex texts to determine legislative, regulatory and business requirements

Interprets reports to determine efficiency of franchise management

Writing

1.2, 1.3, 2.2 2.4, 2.5, 3.3

Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations

Oral Communication

1.3, 2.2, 2.5

Presents information using structure and language appropriate for the audience

Uses active listening and questioning to clarify and confirm understanding

Navigate the world of work

1.1-1.3, 2.1, 2.5

Understands obligations of own role and how it meshes with others to achieve broader organisational goals

Modifies or develops organisational procedures to comply with legislative and organisational requirements

Interact with others

1.3, 2.2, 2.4, 2.5, 3.3

Identifies and uses appropriate conventions and protocols when communicating with a diverse range of people

Uses effective interpersonal skills to remedy issues and disagreements and negotiate acceptable outcomes

Get the work done

1.1, 1.2, 1.3, 2.1, 2.4, 2.5, 3.3

Plans, organises and implements tasks required to achieve goals according to organisational and legislative requirements

Monitors actions against stated goals, adjusting plans and resources where necessary

Investigates new and innovative ways to improve work practices and processes through consultation, formal and analytical thinking


Sectors

Management and Leadership – Franchising