ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop policies and procedures for separation/termination of employment

1.1 Undertake research to determine features of best practice systems of separation/termination and the legal requirements

1.2 Undertake consultation with relevant managers prior to introduction of new forms, procedures or systems

1.3 Develop policies, procedures and supporting documentation for all forms of separation/termination

1.4 Ensure procedures for dismissal or termination respect employees, provide strict confidentiality and comply with legislation

1.5 Obtain support for separation/termination policies and procedures from senior managers

1.6 Communicate policies and procedures, and provide supporting documents to relevant personnel

1.7 Use feedback to make refinements to policies, procedures and supporting documents for separation and termination

2 Manage separation/termination processes

2.1 Develop a redundancy or redeployment plan

2.2 Manage redundancies and redeployment and provide relevant information about processes so work outcomes are not compromised

2.3 Provide outplacement or other assistance in accordance with organisational policies and legal requirements

2.4 Ensure dismissals for incapacity to perform or misconduct comply with legislative and organisational requirements

2.5 Ensure human resource staff, managers and supervisors have necessary skills and knowledge to take disciplinary action

2.6 Review workforce data for predicted numbers of people retiring and make necessary plans

2.7 Review and evaluate separation/termination procedures regularly and introduce improvements

3 Manage exit interview process

3.1 Ensure separating employees are offered opportunity to participate in exit interviews

3.2 Ensure process for exit interviews is clear and that staff are skilled to conduct them

3.3 Ensure data from exit interviews is recorded and depersonalised

3.4 Analyse data from exit interviews to establish trends and patterns and introduce improvements across the organisation

Skill

Performance

Criteria

Description

Learning

2.5, 3.2

Ensures staff have necessary skills and training to oversee employees terminations

Reading

1.1, 1.3, 1.4, 1.7, 2.1, 2.2, 2.3, 2.6, 2.7, 3.2

Critically evaluates and applies content from a range of texts to determine legislative and business requirements

Writing

1.1, 1.3, 1.6, 1.7, 2.1, 2.2, 2.6, 2.7, 3.3

Records results of research for personal use

Uses a range of writing skills and techniques to create or edit organisational documentation in required format for a range of audiences

Creates records in required format and structure

Oral Communication

1.2, 1.5-1.7, 2.2, 2.5, 3.1, 3.2

Uses appropriate terminology and non-verbal features when consulting others and presenting information

Uses open questioning and active listening skills when seeking feedback from others

Numeracy

2.6, 3.4

Undertakes basic mathematical calculations to review and manipulate workforce data

Navigate the world of work

1.1, 1.4, 1.7, 2.3, 2.4, 2.7

Identifies and adheres to legislative and organisational requirements relevant to role

Develops or updates policies and procedures to achieve organisational goals

Monitors adherence to organisational policies and procedures

Interact with others

1.2, 1.5, 2.5, 3.1, 3.2

Collaborates with others to achieve outcomes, playing an active role in facilitating understanding of procedures

Get the work done

1.1, 2.1, 2.2, 2.7, 3.1

Plans and implements tasks to achieve outcomes in accordance with legislative and organisational requirements

Uses systematic processes to gather and analyse the data needed to make decisions that affect the organisation

Uses consultation and analytical thinking to decide on improvements to work practices and processes