ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop integrated performance-management processes

1.1 Analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in integrated performance-management processes

1.2 Develop objectives for performance-management processes to support organisational strategy and goals and to build organisational capability

1.3 Design methods and processes for line managers to develop key performance indicators for those reporting to them

1.4 Develop organisational timeframes and processes for formal performance-management sessions

1.5 Ensure performance-management processes are flexible enough to cover the range of the organisation's employment situations

1.6 Consult with key stakeholders about the processes and agree on process features

1.7 Gain support for implementation of the performance-management processes

2 Facilitate the implementation of performance-management processes

2.1 Train relevant groups and individuals to monitor performance, identify performance gaps, provide feedback and manage talent

2.2 Work with line managers to ensure that performance is monitored regularly and that interventionoccurs as required and complies with organisational policies and legal requirements

2.3 Support line managers to counsel and discipline employees who continually perform below standard

2.4 Articulate dispute resolution processes where necessary, mediating between line managers and employees

2.5 Provide support to terminate employees who fail to respond to interventions according to organisational protocols and legislative requirements

2.6 Ensure recorded outcomes of performance-management sessions are accessible and stored securely, according to organisational policy

2.7 Regularly evaluate and improve all aspects of performance-management processes in keeping with organisational objectives and policies

3 Coordinate individual or group learning and development

3.1 Design and develop learning and development plans and strategies to encourage effective employee performance

3.2 Deliver learning and development plans according to agreed timeframes, ensuring achievement of specified outcomes

3.3 Contract appropriate providers for performance development, as identified by plans and according to organisational policy

3.4 Monitor learning and development activities to ensure compliance with quality assurance standards

3.5 Negotiate remedial action with providers, where necessary

3.6 Generate reports to advise appropriate managers on progress and success rates of activities

Skill

Performance

Criteria

Description

Reading

1.1

Interprets and critically analyses organisational strategic and operational plans to identify relevant policies and objectives to be addressed

Writing

1.2, 1.3, 1.4, 3.1, 3.6

Uses broad vocabulary, grammatical structure and conventions appropriate to text when developing objectives, designing methods and processes and reporting

Oral communication

1.6, 2.1, 2.2, 2.4, 3.5

Conveys information using language, format and style appropriate to a specific audience

Uses listening and questioning to extract main ideas from oral texts or to confirm and clarify understanding

Numeracy

3.6

Selects from, and applies, mathematical and problem solving strategies when reporting on success rates of activities

Navigate the world of work

1.1, 1.2, 2.5, 2.6, 2.7, 3.3, 3.4

Understands and interprets organisational policies and procedures in order to formulate processes relevant to own role requirements

Monitors adherence to legal and regulatory rights and responsibilities for self and possibly others

Interact with others

1.6, 1.7, 2.1, 2.2, 2.3, 2.4, 3.5

Selects and implements appropriate communication protocols to liaise with personnel in a range of work contexts

Supports line managers to achieve goals, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion

Negotiates with others to achieve agreeable outcomes playing an active role in facilitating consensus in contentious situations

Get the work done

1.1-1.7, 2.1-2.7, 3.2, 3.3, 3.4

Takes responsibility for developing, implementing and monitoring processes and strategies to manage performance

Accepts responsibility for planning, scheduling and sequencing complex tasks to meet organisational and legislative requirements

Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria

Uses digital systems and tools to store, access and organise digital information