Application
This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.
It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Work within organisational requirements | 1.1 Identify and read organisation’s requirements and responsibilities and seek advice from appropriate persons, where necessary 1.2 Develop and utilise a current working knowledge and understanding of employee and employer rights and responsibilities 1.3 Comply with relevant duty of care, legal responsibilities and organisational goals and objectives 1.4 Identify roles and responsibilities of colleagues and immediate supervisors 1.5 Identify standards and values considered detrimental to the organisation and communicate this through appropriate channels 1.6 Identify, recognise and follow behaviour contributing to a safe work environment |
2 Work in a team | 2.1 Display courteous and helpful manners at all times 2.2 Complete allocated tasks 2.3 Seek assistance when difficulties arise 2.4 Use questioning techniques to clarify instructions or responsibilities 2.5 Identify and display a non |
3 Develop effective work habits | 3.1 Identify work and personal priorities and achieve a work/life balance 3.2 Apply time management strategies to work duties 3.3 Observe appropriate dress and behaviour as required by job role |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 1.4-1.6, 2.2, 3.2 | Reviews documentation to identify relevant information for requirements of job role and organisation |
Writing | 1.2, 1.3, 1.5, 2.2 | Completes documentation necessary for work tasks and reporting requirements using clear, concise and accurate grammar and language |
Oral Communication | 1.1-1.6, 2.1-2.5 | Clarifies requirements and responsibilities of job role and organisation by using effective questioning and listening techniques to seek advice, information and feedback Contributes to an effective working environment by communicating with others, by behaving courteously and using non-discriminatory language |
Navigate the world of work | 1.1-1.6 | Follows clear instructions within defined level of responsibility Identifies and accepts responsibility for working within common law work frameworks Recognises organisational expectations and follows explicit protocols and procedures Seeks clarification when required |
Interact with others | 2.1-2.5 | Recognises common differences in other people and implements basic strategies to address own reaction to these differences Uses basic communication strategies to implement and complete work tasks including seeking advice when required |
Get the work done | 3.1-3.3 | Follows clearly defined instructions and sequencing, and monitors own progress for tasks, seeking assistance when necessary |
Sectors
Industry Capability – Industry Context