ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access information on work roles and career planning

1.1 Identify information on career prospects in international education industry from appropriate sources

1.2 Identify range of work roles in international education organisations from appropriate sources

1.3 Identify a professional career pathway plan

2 Interact effectively with clients

2.1 Identify and respect cultural and intercultural protocols of industry and organisation

2.2 Identify and comply with organisational client services policies and guidelines

2.3 Apply appropriate crosscultural communication skills in interactions with international clients

2.4 Interact effectively with internal and external clients, coworkers and the public

2.5 Work effectively in a team

3 Perform work tasks effectively

3.1 Manage time and prioritise work role tasks efficiently and effectively

3.2 Follow organisational work procedures and work behaviour guidelines

3.3 Seek feedback on personal performance in work role from others, including appropriate organisation officer

3.4 Review own performance and identify any areas for improvement

4 Comply with legislative and regulatory requirements

4.1 Identify legislative and regulatory compliance requirements and codes relevant to work role

4.2 Comply with legislative and regulatory requirements relevant to work role

4.3 Comply with industry codes of practice

4.4 Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures

5 Participate in learning to promote career development

5.1 Undertake an audit of relevant work skills, knowledge and attributes

5.2 Determine appropriate ways of bridging gaps in own work skills

5.3 Identify future skills requirements

5.4 Identify and participate in professional development learning opportunities

Skill

Performance

Criteria

Description

Learning

3.3, 5.1-5.4

Expands own knowledge and identifies future skills and knowledge needs by seeking opinions of others

Uses a range of approaches to gather information about, and participate in, relevant learning opportunities

Reading

1.1-1.3, 2.1, 2.2, 3.2, 4.1, 4.4, 5.3, 5.4

Recognises, interprets and analyses online and hard copy documentation to identify career path, legislative and regulatory requirements, cultural protocols and organisational policies and procedures

Writing

1.1-1.3, 3.1, 3.4, 5.1, 5.4

Completes a range of formatted texts using organisational formats and in accordance with organisational policies and legislative requirements

Oral Communication

1.1, 1.2, 2.1-2.5, 3.3, 5.4

Elicits views of others by using questioning techniques and listening methods

Navigate the world of work

1.1-1.3, 2.2, 3.2, 4.1-4.4

Identifies role requirements and future career options

Ensures knowledge of legislative requirements and products is kept up-to-date to provide accurate information

Understands rights and responsibilities and complies with legal and regulatory requirements

Complies with explicit policies and procedures

Interact with others

2.1, 2.3-2.5, 3.3

Identifies and takes steps to use and follow accepted communication practices and protocols seeking feedback as required

Recognises when personal attributes impact workplace communications

Recognises cultural differences of people in work context and adjusts communication strategies as required

Get the work done

3.1, 5.1, 5.3

Plans and implements routine tasks and workload making decisions on sequencing and timing, seeking assistance where necessary