• BSBINM302A - Utilise a knowledge management system

BSBINM302A
Utilise a knowledge management system

This unit describes the performance outcomes, skills and knowledge required to access and use a knowledge management system, to input into a knowledge management system, and to contribute to monitoring, reviewing and improving a knowledge management system and work practices.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application

This unit applies to individuals who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.

For the purpose of this unit, knowledge management is defined as the whole range of strategies, methods, activities and techniques used formally and informally by individuals and the organisation (as formalised in a knowledge management system) to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Access and use knowledge management system

1.1. Access knowledge management system to assist with specific tasks, in line with system procedures

1.2. Administer system, in line with procedures

2. Input to knowledge management system

2.1. Gather, analyse and prepare inputs for contribution to the system, in line with procedures

2.2. Check inputs for clarity, accuracy, currency and relevance

2.3. Make inputs to system, in line with procedures

2.4. Analyse requirements of the system and ensure suggestions for improvements are provided to relevant personnel

3. Review and improve work practices

3.1. Provide feedback about the clarity, accuracy, currency and relevance of the system's output to relevant personnel

3.2. Document learning resulting from the use of the system

3.3. Improve work practices as a result of learning from the use of the system

Required Skills

Required skills

analytical skills to classify and report information

literacy skills to read and understand a variety of texts; and to write, edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information

problem-solving skills to deal with information which is contradictory, ambiguous, inconsistent or inadequate

technology skills to display information in a format suitable to the target audience.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:

anti-discrimination

ethical principles

codes of practice

privacy laws

occupational health and safety (OHS)

organisational policies and procedures for knowledge management

other relevant organisational policies and procedures, for example:

commercial confidentiality.

customer service

information management

records management.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

making contributions to knowledge management system

records of outcomes resulting from the use of the system

knowledge of organisational policies and procedures for knowledge management.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of information documents found in the workplace

access to system (within privacy and confidentiality provisions).

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of documentation outlining learning resulting from the use of the system

analysis of responses to case studies and scenarios

demonstration of techniques.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

general administration units

other information management units.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Knowledge management system may include:

planned and implemented system

policies

procedures and practices to manage knowledge within the organisation and among relevant stakeholders

protocols

Procedures may include:

accessible operating instructions

accessible user manuals

criteria established for selecting and filtering input to the system

related policies and procedures covering:

consultation, participation, communication, and written and verbal reporting

documentation

data collection, storage and retrieval

privacy and confidentiality

quality

staff, professional development, training, and coaching and mentoring

work organisation

templates for the collection of input to the system

Inputs may be:

electronic

paper-based

verbal

Relevant personnel may include:

managers, leaders, supervisors and coordinators

owners

staff, team members and colleagues


Sectors

Unit sector


Competency Field

Knowledge Management - Information Management


Employability Skills

This unit contains employability skills.


Licensing Information

Not applicable.