ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Receive and distribute incoming mail

1.1 Check and register incoming mail to ensure accuracy of records

1.2 Process court documents according to firm’s policies and procedures

1.3 Process original documents according to firm’s policies and procedures

1.4 Process served documents according to firm’s policies and procedures

1.5 Identify and ensure understanding of titles and locations of company personnel and departments

1.6 Identify and promptly distribute urgent and confidential mail to addressee

1.7 Sort mail and despatch to nominated person/location

1.8 Record damaged, suspicious or missing items and report promptly where necessary

2 Receive and despatch outgoing mail

2.1 Collect outgoing mail from each section of the firm, check and sort all items to ensure they are correctly prepared for despatch

2.2 Determine most appropriate delivery method and select appropriate envelopes and address correctly

2.3 Process outgoing mail correctly

2.4 Record mail in register

2.5 Sort mail according to carrier

2.6 Despatch mail using most appropriate delivery method

2.7 Despatch mail to meet designated timelines

3 Collate and despatch documents for bulk mailing

3.1 Estimate quantities/resources/time to complete bulk mailing of documents correctly

3.2 Collate documents as required

3.3 Sort envelopes and batch in accordance with specifications

3.4 Employ bulk mail interstate satchels where appropriate

3.5 Selfcheck numerical information

3.6 Lodge batched items in time for delivery by relevant carrier

4 Organise urgent and same day deliveries

4.1 Weigh, package and address items for urgent delivery

4.2 Determine and select cheapest and best option for urgent delivery

4.3 Conduct a followup if necessary

Skill

Performance

Criteria

Description

Reading

1.1-1.7, 2.1-2.5, 3.3, 4.3

Identifies familiar information from a range of sources, compares it against defined criteria and requirements, and checks for accuracy and completeness

Writing

1.1-1.4, 1.8, 2.2-2.4, 3.1, 4.1-4.3

Accurately records information and completes organisational documents and correspondence using clear language and correct spelling, grammar and terminology

Oral Communication

1.7, 1.8, 2.1, 4.3

Participates in spoken interactions with others using clear and direct language to convey and clarify information

Numeracy

3.1, 3.5, 4.1, 4.2

Performs basic calculations to check and confirm numerical information and estimate time requirements

Navigate the world of work

1.2-1.4, 3.3

Understands own role and associated responsibilities for task completion in compliance with organisational policies and procedures

Interact with others

1.5, 1.8

Uses a limited range of accepted practices for communicating in work environment

Get the work done

1.1-1.7, 2.1-2.3, 2.5-2.7, 3.1, 3.3, 3.4, 3.6, 4.1-4.3

Plans and implements routine tasks and workload making limited decisions on sequencing and timing, and follows instructions to set priorities

Makes low-impact decisions within familiar situations, based on a range of predefined or routine solutions and evaluates the effectiveness of the outcome

Responds to predictable routine problems, implementing standard or logical solutions

Uses digital tools for basic reading, recording, searching and communicating information following routine procedures