Application
This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.
It applies to individuals who are responsible for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.
The unit applies to information or knowledge management systems which comprise policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Organise learning to use information or knowledge management system | 1.1 Identify learning needs of relevant personnel and stakeholders for input into and use of an information or knowledge management system 1.2 Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system 1.3 Organise and facilitate learning activities 1.4 Promote and support use of the system throughout the organisation 1.5 Monitor and document effectiveness of learning activities |
2 Manage use of information or knowledge management system | 2.1 Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency 2.2 Address implementation issues and problems as they arise 2.3 Monitor integration and alignment with data and information systems 2.4 Collect information on achievement of performance measures 2.5 Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required |
3 Review use of information or knowledge management system | 3.1 Analyse effectiveness of system and report on strengths and limitations of the system 3.2 Review business and operational plan and determine how effectively the system is contributing to intended outcomes 3.3 Make recommendations for improvement to system, policy or work practices |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.5, 2.1-2.5, 3.1-3.3 | Researches and critically analyses documentation from a variety of sources to determine requirements |
Writing | 1.1-1.5, 2.1-2.4, 3.2, 3.3 | Prepares and produces documentation for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations |
Oral Communication | 1.1, 1.2, 1.3, 1.4, 2.2, 2.5, 3.3 | Presents information using structure and language to suit the audience Uses active listening and questioning and reading of verbal and non-verbal signals to clarify information and to confirm understanding |
Navigate the world of work | 2.1, 3.3 | Takes full responsibility for following policies, procedures and legislative requirements and identifies organisational implications of new legislation or regulation Modifies or develops organisational policies and procedures to comply with legislative requirements and organisation goals |
Interact with others | 1.1-1.4, 2.5, 3.3 | Implements strategies for a diverse range of colleagues and clients in order to build rapport and foster strong relationships Collaborates with others sharing information to build strong work groups and avoid behaviours that are not conducive to a productive environment Elicits feedback and provides feedback to others in order to improve self or workgroup behaviours |
Get the work done | 1.1-1.5, 2.1-2.5, 3.1, 3.2 | Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities Applies systematic and analytical processes to address problems and make decisions in complex situations Investigates new and innovative ideas as a means to continuously improve, work practices and processes Uses and investigates new digital technologies and applications to manage and manipulate data and communicate effectively with others |
Sectors
Knowledge Management – Information Management