ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify change requirements and opportunities

1.1 Identifystrategic change needsthrough an analysis of organisational objectives

1.2 Review existing policies and practices against strategic objectives to identify where changes are required

1.3 Monitor theexternal environmentto identify events or trends that impact on the achievement of organisational objectives

1.4 Identifymajor operational change requirementsdue to performance gaps, business opportunities or threats, or management decisions

1.5 Review and prioritise change requirements or opportunities withrelevant managers

1.6 Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities

2 Develop change management strategy

2.1 Undertake cost-benefit analysis for high priority change requirements and opportunities

2.2 Undertakerisk analysis and apply problem solving and innovation skills to identifybarriers to change and agree and record mitigation strategies

2.3 Developchange management project plan

2.4 Obtainapprovalsfrom relevant authorities to confirm the change management process

2.5 Assign resourcesto the project and agree reporting protocols with relevant managers

3 Implement change management strategy

3.1 Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss

3.2 Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals

3.3 Consult with relevant groups and individuals for input into the change process

3.4 Identify and respond to barriers to the change according to risk management plans

3.5 Actioninterventions and activitiesset out in project plan according to project timetable

3.6 Activate strategies for embedding the change

3.7 Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives

Skill

Performance

Criteria

Description

Reading

1.1, 1.2, 2.1, 2.2

Interprets detailed information that may deal with complex ideas related to issues both within and outside the workplace context

Writing

2.1, 2.2, 2.3, 2.4, 3.1

Uses clear and precise language to develop information about objectives, requirements, activities and recommendations

Develops complex plans and strategies in appropriate format for the audience and purpose

Oral Communication

1.6, 2.2, 2.4, 2.5, 3.3

Discusses and seeks information using appropriate structure and language for the particular audience

Uses questioning and active listening to clarify or confirm understanding

Numeracy

2.1, 2.3, 2.3

Interprets, analyses and presents numeric/financial information in complex documents

Navigate the world of work

1.1-1.6, 2.4, 2.5, 3.1, 3.2

Takes a lead role in the development of organisational strategic goals and associated roles and responsibilities

Interact with others

1.5, 1.6, 2.4, 2.5, 3.1-3.3

Uses a variety of communication tools and strategies to build and maintain effective working relationships

Uses inclusive and collaborative techniques to seek feedback, negotiate and consult with a range of stakeholders

Get the work done

1.1-1.5, 2.1-2.5, 3.1, 3.2, 3.4-3.7

Plans, organises and implements activities required to achieve strategic priorities and outcomes, including consulting with others and sequencing events to minimise uncertainty for staff

Uses problem-solving skills to identify and analyse issues or barriers, and develop responses

Develops new and innovative ideas through exploration and lateral thinking