This unit applies to leaders or managers working to ensure learning advances individual and organisational capabilities.

Leaders in learning should be able to implement advanced electronic technologies such as those associated with electronic business (e business) models; electronic retail (e retail) sales, service and payment solutions; mobile and wireless technologies; and technologies relating to the management of the supply chain.

Operational management in relation to introducing technologies to enhance business processes may involve complex judgements.

This unit may relate to learning activities within a small to medium sized organisation or to a significant unit of activity in a large organisation.

ELEMENT

PERFORMANCE CRITERIA

1. Implement electronic technologies to advance business models

1.1. Determine and communicate to stakeholders the commercial set up of the business to supply electronic commerce (e-commerce) products or services

1.2. Analyse and evaluate e-business models appropriate to a specific operational context

1.3. Implement arrangements for conducting e-commerce appropriate to data management, and business and organisational requirements

1.4. Ensure e-business models interoperate technically and operationally with organisation's management of customer service, performance, learning and decision support

1.5. Implement customer authentication and transaction systems appropriate to business and organisational requirements

1.6. Review and report opportunities to improve e-commerce infrastructure, systems and solutions

2. Implement electronic technologies to advance retail sales operations

2.1. Determine and communicate to stakeholders the commercial set up of the business to supply e-retail services

2.2. Analyse and evaluate appropriate e-retail tools and processes

2.3. Align e-retail strategy with business strategies, and business and organisational requirements

2.4. Implement arrangements for conducting e-retailing appropriate to business and organisational requirements

2.5. Review and report opportunities to improve e-retail infrastructure, systems and solutions

3. Implement electronic technologies to advance mobile operations

3.1. Identify and communicate to stakeholders, range of options available in mobile computing devices and mobile technologies appropriate to business unit and organisational requirements

3.2. Confirm trends in mobile commerce and related systems

3.3. Research trends in mobile internet and other communication networks

3.4. Implement arrangements for mobile commerce and related systems appropriate to business and organisational requirements

3.5. Review and report opportunities to improve mobile electronic infrastructure, systems and solutions

4. Implement electronic technologies to advance supply chain management

4.1. Determine and communicate to stakeholders the commercial set up of the business to electronically manage a supply chain

4.2. Research and report strengths and weaknesses of options relating to electronic enhancement of supply chain management

4.3. Develop electronic supply chain model and strategy

4.4. Align supply chain management with e-business strategies and model

4.5. Implement electronic supply chain model

4.6. Review and evaluate electronic supply chain model against business and organisational requirements

4.7. Determine and report enhancements to electronic enablement of supply chain

Required skills

communication and teamwork skills to consult with stakeholders and system users

problem-solving, initiative and enterprise skills to:

assess vulnerabilities in e-commerce systems and infrastructure set up

manage risks and implications of electronic payment systems

monitor business customer satisfaction

map business customer needs and expectations

evaluate competitive technologies for implementing electronic payments

teamwork skills to provide leadership in occupational health and safety (OHS) practice and observance of ethical standards, legislative requirements and good corporate governance requirements

technology skills to:

use appropriate technology to achieve system and business outcomes

use appropriate terminology

use high levels of accounting (mathematical), technological and e-commerce systems

assess suitability and reliability of hardware and software

compare and recommend new technology solutions that have potential to improve organisational outcomes.

Required knowledge

business policies and procedures impacting on job role or function

capabilities and limitations of infrastructure

customer needs

electronic payment and processing

facilities and infrastructural management

information sources on product and supply arrangements for customers

manufacturers' specifications for use and maintenance of equipment and systems

methods for assuring safe and secure payment using electronic medium

planning techniques

principles of supply chain management

quality measures and principles

relevant legislation, codes and regulations that affect business operations, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination

relevant obligations under the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations

resource investment and maintenance solutions

resource requirements and limitations

secure electronic system for merchant transactions

technology underlying secure transmission and verification of information

trends in business to business e-commerce and e-business systems

written policies and internal procedures on trading, e-trading and associated contractual documents.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

research and evaluation of appropriate electronic technology for a given business system

capacity to analyse, develop and implement plans for an effective e-business solution, e-retail solution, mobile business solution and electronic supply chain management solution to meet specific organisational needs

knowledge of methods for assuring safe and secure payment using electronic medium.

Context of and specific resources for assessment

Assessment must ensure:

competence is consistently demonstrated over time, and over a range and variety of situations

access to required assessment facilities and resources.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of applied projects or learning activities, for instance related to implementing effective electronic solutions across e-commerce, mobile, e-retail and electronic supply chain management for a specific business requirement

direct observation of contextual application of skills

oral or written questioning to assess knowledge of capabilities and limitations of infrastructure

review of research and evaluation of the appropriate electronic technology for a given business system.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBLED704A Review enterprise e-learning systems and solutions implementation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Communication to stakeholders includes:

electronic or physical means to inform:

business partners

customers

executive management

other employees

public

public agencies, especially regulators

shareholders

suppliers

Commercial set up may include:

business to business (B2B)

business to customer (B2C)

business to government (B2G)

customer to customer (C2C)

E-business models may include such typologies as:

advertising model

affiliate model

auction model

barter model

catalogue model

channel model

exchange model

Arrangements for conducting e-commerce may vary with:

access

commercial set up of trading company

content (product, data and information)

payment methods

services

software

supply arrangements

Data may include:

electronic catalogues

electronic data interchange (EDI)

inventory data

logistics databases

product shipment data

real-time warehouse inventory status

Business and organisational requirements may include:

access and equity principles and practices

business and performance plans

collaborative or partnership arrangements

confidentiality requirements

defined resource parameters

ethical standards

existing technology, systems and processes such as electronic resource planning (ERP) and electronic performance or decision support systems (EPS)

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

OHS policies, procedures and programs

quality and continuous improvement processes and standards

quality assurance or procedures manuals

recording and reporting procedures

team and business unit structures and focus

Customer authentication and transaction systems may include:

clearance systems

credit card transactions

customer authentication

customer service team structure and orientation

dishonour systems

electronic bill payment

electronic presentment

fulfilment requirements

payment gateways

privacy compliance

Mobile computing devices may include devices with a data processor such as:

handheld computing devices

mobile cellular telephones

mobile computers

personal digital assistants (PDAs)

Mobile technologies may include:

location and telemetry devices (such as global positioning system)

network connection typology (such as wireless, cellular, satellite)

RFID (Radio Frequency Identification), bar coding and scanning technology

WAP (wireless application protocol) to allow personnel to access logistics databases via handheld or palm-sized devices

Mobile commerce includes:

all activities related to the use of mobile or wireless information and communication technologies (ICTs) to communicate, interact, entertain and transact any time, anywhere, any place across public or private networks

Supply chain includes:

entire cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, freight, distribution and cash flow

Unit sector

Information and Communications Technology - IT Building and Implementation

This unit contains employability skills.