BSBITS401
Maintain business technology


Application

This unit describes the skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.

It applies to individuals with a broad knowledge of business technology who may be required to contribute well-developed skills in creating solutions to maintenance and upgrade issues with existing technology. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

No licensing, legislation or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain performance of hardware and software

1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements

1.2 Use operating system, drive and disk structure, reports and files to identify performance problems

1.3 Maintain disk drives and peripherals according to manufacturers’ and organisational requirements

1.4 Replace consumables in accordance with manufacturers’ and organisational requirements

2. Provide basic system administration

2.1 Carry out system backup procedure at regular intervals according to organisational and system requirements

2.2 Install and operate software applications in accordance with developers’ and organisational requirements

2.3 Maintain and update security access procedures in line with organisational requirements

2.4 Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements

2.5 Regularly maintain and update virus programs in accordance with organisational requirements

3. Identify future technology requirements

3.1 Maintain knowledge of current and new technology by regularly accessing sources of information

3.2 Identify and develop improved technology systems using feedback from clients and colleagues

3.3 Assess existing technology against newly available technology to determine future needs and priorities

3.4 Identify and select new technologies to achieve and maintain continuous organisational development

3.5 Obtain management and budget approval for new selected technologies

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance

Criteria

Description

Reading

1.1-1.4, 2.1-2.5, 3.1-3.4

Gathers, analyses and interprets a range of textual information from a variety of sources and identifies relevant information

Writing

2.3, 2.4, 3.5

Produces texts of varying complexity using appropriate language and logical structure to record and convey information

Navigate the world of work

1.1, 1.3, 1.4, 2.1-2.5

Complies with organisational policies and legal responsibilities related to own work

Get the work done

1.1-1.4, 2.1-2.5, 3.1-3.5

Plans, implements and monitors tasks required to achieve required outcomes

Takes responsibility for the outcomes of routine decisions directly related to own role

Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts

Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete routine tasks

Identifies innovations by monitoring trends from other contexts


Sectors

Information and Communications Technology – IT Support