This unit applies to individuals developing skills and knowledge of basic keyboarding techniques in preparation for working in a broad range of settings.

ELEMENT

PERFORMANCE CRITERIA

1. Use safe work practices

1.1. Adjust workspace, furniture and equipment to suit user ergonomic requirements

1.2. Ensure work organisation meets organisational and occupational health and safety (OHS) requirements for computer operation

2. Identify and develop keyboard skills

2.1. Identify and apply keyboard functions for both alpha and numeric keyboard functions

2.2. Apply touch typing technique to complete a task

2.3. Develop speed and accuracy in accordance with workplace requirements for level of responsibility

3. Check accuracy

3.1. Proofread document carefully to identify errors

3.2. Amend document, correct errors and complete a final accuracy check

Required skills

communication skills to identify lines of communication, to request advice, to effectively question, to follow instructions and to receive feedback

literacy skills to identify work requirements, to comprehend basic workplace documents, and to produce and proofread simple documents

problem-solving skills to solve routine problems in the workplace, while under direct supervision

technology skills to use equipment safely while under direction, and to use basic keyboard, touch typing and mouse skills to produce simple documents.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as OHS

organisational benchmarks for keyboarding.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applying touch typing technique to enter alphanumeric characters

safely using keyboard.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of workplace documentation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

demonstration of techniques

oral or written questioning to assess knowledge of keyboard operations and functions

review of completed documents.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBITU101A Operate a personal computer

other general administration units.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic requirements may include:

avoiding radiation from computer screens

chair height, seat and back adjustment

document holder

footrest

keyboard and mouse position

lighting

noise minimisation

posture

screen position

workstation height and layout

Work organisation may include:

exercise breaks

mix of repetitive and other activities

rest periods

visual display unit (VDU) eye testing

Touch typing technique may vary according to:

level of competency of operator

workplace requirements

Speed and accuracy must be:

consistent with degree of experience of operator

relevant to level of responsibility

Unit sector

Information and Communications Technology - IT Use

This unit contains employability skills.