This unit applies to individuals who work in a range of environments and are required to enter text and data with speed and accuracy. On successful completion of this unit, individuals must be assessed in accordance with the current version of AS 2708: 2001 and issued with a speed statement.

ELEMENT

PERFORMANCE CRITERIA

1. Use safe work practices

1.1. Adjust workspace, furniture and equipment to suit ergonomic requirements of the user

1.2. Ensure work organisation meets organisational and occupational health and safety (OHS) requirements for computer operation

2. Identify and develop keyboard skills

2.1. Identify and apply keyboard functions for both alpha or numeric keyboard functions

2.2. Apply touch typing technique to complete tasks

2.3. Develop speed and accuracy in accordance with workplace requirements for level of responsibility

3. Check accuracy

3.1. Proofread document carefully to identify errors

3.2. Amend document, ensure errors are corrected and complete a final accuracy check

Required skills

keyboarding skills to enter text and numerical data

literacy skills to read, proofread and edit documents

numeracy skills to collate and present data, graphs and annotated references.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:

privacy laws

copyright

OHS.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

producing word processed documents

typing with 98% accuracy assessed under test conditions in line with the current version of AS2708:2001 Keyboarding speed tests

knowledge of relevant legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to office equipment and resources

access to samples of word processed documents and organisational style guides

that it is in accordance with the current version of AS 2708:2001 Keyboarding speed tests, which specifies the test material, the equipment, the environment and how to conduct and score the test

that a speed statement be issued to individuals assessed as competent against the unit.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of outcomes of keyboarding speed tests

review of documents for accuracy

demonstration of techniques.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

word processing units

other units that include requirements to enter text or numerical data.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic requirements may include:

avoiding radiation from computer screens

chair height, seat and back adjustment

document holder

footrest

keyboard and mouse position

lighting

noise minimisation

posture

screen position

workstation height and layout

Work organisation may include:

exercise breaks

mix of repetitive and other activities

rest periods

visual display unit (VDU) eye testing

Touch typing technique may vary according to:

level of competency of operator

workplace requirements

Speed and accuracy must be:

consistent with degree of experience of operator

relevant to level of responsibility

Unit sector

Information and Communications Technology - IT Use

This unit contains employability skills.