BSBLED401
Develop teams and individuals


Application

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine development needs

1.1 Systematically identify and implement learning and development needs in line with organisational requirements

1.2 Ensure that a learning plan to meet individual and group training and development needs is collaboratively developed, agreed to and implemented

1.3 Encourage individuals to selfevaluate performance and identify areas for improvement

1.4 Collect feedback on performance of team members from relevant sources and compare with established team learning needs

2. Develop individuals and teams

2.1 Identify learning and development program goals and objectives, ensuring a match to the specific knowledge and skill requirements of competency standards relevant to the industry

2.2 Ensure that learning delivery methods are appropriate to the learning goals, the learning style of participants, and availability of equipment and resources

2.3 Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate individual and team achievement of competencies

2.4 Create development opportunities that incorporate a range of activities and support materials appropriate to the achievement of identified competencies

2.5 Identify and approve resources and time lines required for learning activities in accordance with organisational requirements

3. Monitor and evaluate workplace learning

3.1 Use feedback from individuals or teams to identify and implement improvements in future learning arrangements

3.2 Assess and record outcomes and performance of individuals/teams to determine the effectiveness of development programs and the extent of additional development support

3.3 Negotiate modifications to learning plans to improve the efficiency and effectiveness of learning

3.4 Document and maintain records and reports of competency according to organisational requirements

Evidence of Performance

Evidence of the ability to:

systematically identify and implement learning opportunities for others

collect feedback on team and individual performance

give and receive feedback from team members to encourage participation in and effectiveness of the team

collaboratively develop learning plans to match skill needs of individuals and groups

provide mentoring and coaching assistance to teams and individuals

monitor and review workplace learning.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

describe facilitation techniques to encourage team development and improvement

outline organisational policies, plans and procedures for developing teams

identify career paths and competency standards relevant to the industry.


Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce learning and development field of work and include access to:

office equipment and resources

learning and development plans, policies and procedures

case studies and, where available, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance

Criteria

Description

Learning

1.1-1.4, 2.1-2.4, 3.1, 3.3

Uses structured approaches to set goals, monitor progress and adjust learning approaches for self and others

Builds on knowledge and experience to facilitate interaction and learning with others

Reading

1.1, 1.2, 1.4, 2.1, 2.2, 2.4, 2.5, 3.1-3.4

Analyses textual information from a range of sources to identify organisational requirements

Analyses information from a range of sources to evaluate performance

Writing

1.1, 1.2, 1.4, 2.1, 2.5, 3.1-3.4

Develops materials to suit the requirements of different roles and individuals in the organisation

Maintains records using correct technical and organisational vocabulary

Oral Communication

1.2, 1.3, 1.4, 2.3, 3.1, 3.3

Uses vocabulary appropriate to context and to establish a supportive and learning environment

Uses listening and questioning techniques to confirm or show understanding of different perspectives

Navigate the world of work

1.1, 2.5, 3.4

Recognises and responds to explicit and implicit organisational procedures and protocols Understands how own role meshes with others and contributes to broader goals

Interact with others

1.2, 1.3, 1.4, 2.2, 2.3, 3.1, 3.3

Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts

Recognises the importance of building rapport to establish effective working relationships

Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction

Negotiates with others to achieve joint/agreeable outcomes playing an active role in facilitating consensus in potentially contentious situations

Get the work done

1.1, 1.2, 1.4, 2.1, 2.2, 2.3, 2.5, 3.1, 3.2, 3.4

Uses logical planning processes to organise, implement and monitor learning and development needs

Systematically gathers and analyses all relevant information and evaluates options to make informed decisions

Evaluates outcomes of decisions to identify opportunities for improvement


Sectors

Workforce Development – Learning and Development