BSBLIB303
Provide multimedia support


Application

This unit describes the skills and knowledge required to use a range of multimedia equipment and programs at a non-specialist level.

It applies to individuals who work under supervision and have some responsibility to complete work within established guidelines.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Use multimedia equipment and programs

1.1 Select appropriate multimedia equipment and programs for a given purpose

1.2 Identify work health and safety (WHS) issues associated with multimedia and take appropriate action to prevent injury or accident

1.3 Set up and operate multimedia equipment and programs according to organisational procedures

1.4 Use general features and functions of multimedia equipment

1.5 Assist customers and colleagues to use multimedia equipment and programs safely and according to organisational procedures

2 Maintain multimedia equipment and programs

2.1 Identify and correct minor operational faults according to organisational procedures

2.2 Implement routine preventive maintenance, including making arrangement for repairs

2.3 Identify situations where specialist assistance is required and take appropriate action

3 Report on use of multimedia equipment and programs

3.1 Gather information from colleagues and customers on problems with use of current multimedia equipment and programs

3.2 Source and assess information on available multimedia equipment and programs, products and services based on feedback and intended use

3.3 Make recommendations for purchase of new or replacement items where appropriate

Evidence of Performance

Evidence of the ability to:

use current multimedia equipment and programs

assist others to use multimedia equipment and programs

correct minor operational faults

report on use of multimedia equipment and programs and make recommendations for upgrading.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

explain range of current multimedia options relevant to the work context at a generalist level

describe features and general operating functions of different multimedia options

list common faults and ways of rectifying these in multimedia equipment and programs used

outline scope of repair and maintenance activities that can be undertaken without specialist assistance

identify sources of information on multimedia equipment and programs

explain conditions of current licences and equipment maintenance agreements.


Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Multimedia Technology field of work and include access to:

current range of multi-media equipment and programs and associated software applications

audiovisual equipment.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance

Criteria

Description

Reading

1.2-1.5, 3.2

Sources and interprets textual information to identify most efficient and productive approach to the job

Writing

3.1, 3.3

Uses clear and specialist language to accurately document requirements and outcomes

Oral Communication

1.5, 3.1-3.3

Interacts effectively in verbal exchanges, using active listening and questioning, to convey and clarify information

Numeracy

3.3

Recognises and interprets numerical information relating to costs and specifications

Navigate the world of work

1.2, 1.3, 1.5, 2.1, 2.3

Follows organisational protocols, policies and procedures relevant to own role

Seeks clarification or assistance when required

Interact with others

1.5, 2.3, 3.1-3.3

Cooperates with others and contributes to work practices where joint outcomes are expected and deadlines are to be met

Get the work done

1.1, 1.4, 1.5, 2.1-2.3, 3.1-3.3

Plans and implements routine tasks and workload making limited decisions on sequencing, timing and collaboration

Analyses task requirements to decide on appropriate equipment and practices

Initiates standard diagnostic procedures when responding to familiar and unfamiliar problems within immediate context and seeks input from others when problems remain unresolved

Uses main features and functions of digital tools to complete work tasks and access information


Sectors

Library – Multimedia Technology