Application
This unit describes the skills and knowledge required to use and evaluate the functionality of integrated library management systems (ILMS) at an advanced level and to analyse the interrelated functions of an ILMS, as well as evaluate the systems and services.
It applies to individuals working autonomously, within established policies and procedures, in functional areas of libraries. In some contexts, work may involve supervisory or team leader roles.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Extend expertise in use of ILMS | 1.1 Maintain currency of knowledge of basic functions and interrelation of different modules of an integrated library management system 1.2 Research enhanced functions of online catalogues, including web interfaces and applications 1.3 Provide information to customers regarding online catalogue and circulation systems |
2 Use advanced features of ILMS to assist customers | 2.1 Use advanced search features of online catalogues to locate information resources for customers 2.2 Use advanced circulation system functionality to resolve complex borrower problems and complaints 2.3 Provide information to customers regarding range of services that may incur costs 2.4 Process financial transactions and provide customers with information about pre-paid service transactions 2.5 Refer complex customer transactions to relevant personnel |
3 Use advanced ILMS functions for collection management | 3.1 Order and receive library resources using automated acquisitions systems and procedures 3.2 Create records using automated cataloguing systems and procedures 3.3 Create reports and statistical data with different modules |
4 Evaluate functionality of ILMS | 4.1 Evaluate functions of an existing ILMS in relation to customer and organisational needs 4.2 Source information on current industry trends in relation to ILMS, including potential new systems, upgrades or add-ons 4.3 Consult with relevant personnel and make appropriate recommendations regarding improvements to ILMS |
Evidence of Performance
Evidence of the ability to:
use basic and advanced features of an ILMS to locate information resources for customers
conduct basic and advanced online catalogue searches
provide information to customers in a courteous and helpful manner
source and evaluate information regarding current industry trends in relation to ILMS
evaluate functionality of an ILMS and make recommendations regarding new systems, upgrades and add-ons.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe basic operation of automated library management systems, including interrelation between cataloguing, circulation, online catalogue and acquisitions modules
describe basic and advanced features of automated library management systems, including customer self-service systems and associated technologies
discuss implications of relevant workplace policies and procedures in relation to lending and interlibrary loans
describe procedures for document delivery modules
describe procedures for handling money and security
discuss best practice customer service policies and procedures
analyse impact of relevant legislation on provision of library and information services.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Information Management field of work and include access to:
relevant organisational policies and procedures manuals
current industry systems, equipment, tools, materials and industry software packages.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 2.1, 2.2, 2.4, 3.1, 4.1-4.3 | Critically organises, analyses, evaluates and applies content from a range of structurally complex texts |
Writing | 1.2, 1.3, 2.3, 2.4, 3.1-3.3, 4.2, 4.3 | Accurately records information and completes documentation using required format, terminology and conventions specific to organisational requirements |
Oral Communication | 1.3, 2.3-2.5, 4.3 | Employs active listening skills to ensure understanding and expresses ideas and concepts in a manner and form appropriate to the audience |
Numeracy | 2.3, 2.4, 3.3 | Selects and interprets mathematical information embedded in a range of familiar and some less familiar tasks including financial calculations and transactions, statistical reports and cataloguing systems |
Navigate the world of work | 1.1, 3.1, 3.2, 4.1-4.3 | Maintains currency of knowledge relevant to own role on developments in integrated library management systems Takes full responsibility for following organisational policies and procedures Seeks to improve policies and procedures to better meet organisational goals |
Interact with others | 1.3, 2.3-2.5, 4.3 | Adapts personal communication style to build a positive working relationship, and shows respect for opinions, values and particular needs of others |
Get the work done | 1.2, 2.1-2.3, 2.5, 3.1-3.3, 4.1, 4.2 | Plans and sequences complex activities, monitors implementation and manages relevant communication Applies systematic and analytical decision-making processes for complex situations Evaluates effectiveness of systems and processes to inform decisions on how to implement improvements Uses problem-solving techniques to identify and analyse issues, to generate possible solutions, seeking input from others as required Fully utilises features of digital tools to complete complex tasks |
Sectors
Library – Information Management