This unit applies to a project team member working under the direction of a project manager with other project team members. The individual may be operating within an organisation or as a consultant. The skills should be applied in the context of multiple complex projects, with the individual operating as part of a specialist project management team.

In the context of this unit a complex project is defined as a project which involves:

the need for a comprehensive and multi faceted project plan

the need for a formal internal or external communications strategy

a dedicated and diverse project budget

multiple administrative components

multiple operational components

a wide range of stakeholders

a project operations team.

ELEMENT

PERFORMANCE CRITERIA

1. Assist with determining human resource requirements

1.1. Analyse work breakdown structure to determine human resource requirements

1.2. Assess skill levels of project personnel against project task requirements

1.3. Assign responsibilities for achieving project deliverables

2. Assist with human resource monitoring and stakeholder liaison

2.1. Monitor the work of project personnel against assigned roles and responsibilities

2.2. Track, monitor and control actual effort against plan, review skill levels against allocated tasks and recommend remedial action, where required, to others

2.3. Contribute to tracking, monitoring and controlling stakeholder participation and communication with the project

2.4. Advise others when assigned responsibilities are not met by project personnel, or stakeholder expectations are at variance

2.5. Undertake work in a multi-disciplinary environment in accordance with established human resource management practices, plans, guidelines and procedures to achieve designated project objectives

2.6. Resolve potential and actual conflicts in accordance with agreed dispute resolution processes or report to others for resolution

2.7. Offer human resource development opportunities to individuals with skill gaps

3. Contribute to evaluating human resource and stakeholder management practices

3.1. Contribute to assessing the overall effectiveness of project human resource management and document lessons learned

3.2. Report human resource issues to others to aid the continuous improvement process

3.3. Contribute to stakeholder satisfaction analysis and assist with post-project operational review

Required skills

literacy skills to read and interpret project plans and schedules

planning and monitoring skills to track performance in relation to assigned tasks

teamwork and communication skills to resolve conflict, advise others of performance issues and deal with stakeholders.

Required knowledge

job design principles and work breakdown structures

learning and development options

project roles, responsibilities and reporting requirements in relation to human resources.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

use of work breakdown structures in human resource project planning

use of effective methods for monitoring roles and responsibilities in multiple complex projects

knowledge of methods for providing feedback on performance and for improving performance of project team members.

Context of and specific resources for assessment

Assessment must ensure:

access to examples of project management documentation for human resource management.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:

analysis of responses to case studies and scenarios which reflect human resource issues and problems in a project management context

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

analysis of responses addressing different project human resource management scenarios

oral or written questioning to assess knowledge of strategies for managing project human resources and their application to different situations

analysis of responsibilities assigned for achieving project deliverables

review of documentation about lessons learned

evaluation of reports developed about human resource issues.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Certificate IV in Project Management.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work breakdown structure is:

a planning tool or process which divides and sub-divides the work of a project into smaller, more manageable work packages

Others may include:

project manager

project specialists or other personnel

relevant project authority

team members

Practices, plans guidelines and procedures may include:

industrial relations agreements and guidelines

organisation project management procedures

professional operating standards

project human resources management plan

skills framework nominating skill levels required for specific types of project activities

staffing plan/job description

Human resource development opportunities may include:

action learning sets

coaching and mentoring

performance feedback

team building and group activities

training

Unit sector

Management and Leadership - Project Management

This unit contains employability skills.