This unit applies to those responsible for managing and leading a project in an organisation, business or as a consultant.
The project manager operates within assigned authority levels, and is responsible for own performance and the performance of others.
The project manager may undertake the work in the context of an organisational program and/or portfolio of projects.
This unit has generic application for projects in a range of industries, organisations and contexts.
In the context of this unit a project is defined as involving:
a comprehensive, detailed and integrated project management plan
a formal communication plan
a dedicated and project-based budget
formal and planned engagement with a wide range of stakeholders
a documented risk, issues and change-management methodology
a quality plan with assurance and control processes
a project team-based environment.
Not applicable.
1. Plan information and communication processes | 1.1 Identify, analyse and document information requirements, with input from stakeholders, as the basis for communication planning 1.2 Develop, within delegated authority, an agreed communication management plan to support the achievement of project objectives 1.3 Establish and maintain designated project-management information system to ensure the quality, validity, timeliness and integrity of information and communication |
2. Implement project information and communication processes | 2.1 Manage the generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders 2.2 Implement, modify, monitor and control designated information-validation processes to optimise quality and accuracy of data 2.3 Implement and maintain appropriate communication networks 2.4 Identify and resolve communication and information-management system issues |
3. Assess information and communication outcomes | 3.1 Finalise and archive records according to agreed project information ownership and control requirements 3.2 Review project outcomes to determine the effectiveness of management information and communication processes and procedures 3.3 Identify and document lessons learned and recommended improvements for application to future projects |
Required skills
analytical and organising skills to manage information and review project outcomes
literacy skills to write reports and communicate key issues
technology skills to facilitate effective communication.
Required knowledge
alternative communication methods and media applications
project-management information systems and their various applications.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: developing and implementing a range of project communication that facilitates effective outcomes for a project of sufficient complexity to demonstrate the full range of performance requirements applying workplace-based project information system developing a project communication plan. |
Context of and specific resources for assessment | Assessment must ensure: access to project communication and information management documentation consideration of feedback from project team members and other stakeholders as to how effectively communication was managed. |
Method of assessment | A range of assessment methods should be used to assess practical skill and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate oral or written questioning to assess knowledge of strategies for managing project information and communication and their application to different situations analysis of responses in addressing case studies and scenarios that present issues and problems in project communication management observation of performance in role plays that demonstrate communication skills evaluation of communication management plan review of identification and reporting of problems in communication and information management system. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Delegated authority means that activities may: | be conducted routinely or as changing circumstances dictate be done independently within broad guidance involve consultation with other project members, teams and internal stakeholders involve taking a lead role in a team where required involve the selection, use and supervision of appropriate communication-management methods and tools take into account internal organisational change and external environmental change. |
Communication management plan may include: | communication strategy, including: allocated responsibility frequency media used type objectives organisational chart organisational communication policy and procedures responsibilities stakeholder communication expectations stakeholder segmentation against interests, power and influence target audience type of project reporting. |
Project-management information system: | is a means of communicating knowledge about the project provides a systematic approach to the storage, searching and retrieval of information relevant to the project may include: access authority levels complex computer-based systems data ownership considerations modified systems to cater for unique project requirements privacy considerations simple manual systems. |
Communication networks may include: | client organisation community groups end users formal networks informal networks internet and intranet-based lobby groups organisation's communication networks project governance bodies, including: expert groups project directorate reference groups steering committees task teams working groups social media. |
Management and Leadership – Project Management
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.