This work is undertaken by individuals who operate a small business.

ELEMENT

PERFORMANCE CRITERIA

1. Identify personal and business commitments/obligations within family, cultural and community contexts

1.1. Identify the personal, family, cultural and/or community contexts in which the business operates

1.2. Identify the personal, family, cultural and/or community commitments/obligations that impact on the business

1.3. Consider strategies to address and minimise the negative impact these commitments/obligations may have on the business

1.4. Prepare workable plans to address and minimise the impact of these issues

2. Develop ethical work practices within family, cultural and community contexts

2.1. Develop a culturally appropriate work ethic in terms of personal, family and community obligations, and cultural requirements

2.2. Identify and implement strategies to reinforce a culturally appropriate work ethic in the business

2.3. Prepare contingency plans for when alternative action is required due to changes within the business, family, cultural and/or community environments

3. Review work practices within family, cultural and community contexts

3.1. Monitor personal, family, cultural and/or community commitments/obligations to identify any changes that might impact on the business

3.2. Review plans and strategies to ensure that negative impacts of any commitments/obligations are being addressed and implement any necessary changes

3.3. Monitor implementation of the culturally appropriate work ethic to ensure that it is supported and maintained in the business

Required skills

analytical skills to identify own obligations

communication skills to clarify needs and to articulate business ideas to a range of family/community members

interpersonal skills to negotiate/mediate with sensitivity towards family and/or cross-cultural issues.

Required knowledge

characteristics of small business and its environment

community and family expectations and dynamics

cultural and family relationships

historical/cultural/ceremonial/religious/family issues that are relevant to specific communities

life/work balances particularly relating to health

local community and relevant organisations and persons within the community

relevant legislation, codes and national standards from all levels of government which may effect business operation, such as:

award and enterprise agreements and relevant industrial instruments

anti-discrimination

equal opportunity

OHS

relevant industry codes of practice.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

completeness in terms of scope and detail of analysis of the implications of family, cultural and community obligations/commitments on self, staff and the business

clarification of a culturally appropriate work ethic and the workability of plans and strategies for maintaining this ethic

plans and strategies to address the negative impact obligations/commitments may have on the business

knowledge of characteristics of small business and its environment.

Context of and specific resources for assessment

Assessment must ensure:

access to relevant documentation

candidate's individual circumstances and work in the context of running a small business, are the basis for assessment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

portfolio of evidence including the analysis of the implications of obligations/commitments and plans/strategies to address any negative impacts these may have on the business

oral or written questioning to assess knowledge of community and family expectations and dynamics

analysis of review of plans and strategies.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBSMB409A Build and maintain relationships with small business stakeholders.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Contexts in which the business operates may include relationships within:

business community

culturally and linguistically diverse communities

family groups

Indigenous communities

non-Indigenous communities

professional community

religious and/or spiritual communities

specific target groups

Commitments/obligations may relate to:

community

family

self

staff

Commitments/obligations may include:

business commitments and community/family responsibilities

personal principles

personal work/life balances and priorities e.g. health considerations such as exercise, stress

professional commitments

resource commitments to community e.g. contributions to social goals, Community Development Employment Program (CEDP) staff responsibilities, community centres, mentoring, community projects

resource commitments to cultural life e.g. cultural maintenance programs, language maintenance

resource commitments to immediate and extended family members e.g. money obligations, skills and resource contributions to family projects

time commitments to community activities e.g. participation in community events, ceremonies and activities, school committees, sporting associations

time commitments to immediate and extended family members e.g. child care and aged care responsibilities, emotional support obligations for family issues

time commitments to cultural life e.g. National Aboriginal and Torres Strait Islander Day of Celebration (NAIDOC) activities, National Sorry Day activities, National Reconciliation Week activities, religious activities, national days, ceremonies, funerals and related mourning business

Strategies may include:

communication strategies

consulting with other small businesses to identify successful strategies used

developing clear guidelines for staff, such as:

codes of conduct

customer/client charters

family/community charters

job descriptions

organisational trees

developing clear processes for staff

developing plans to address unanticipated events

developing plans to include health considerations for self and staff

personal vision/values

using diaries/calendars to timetable known obligations

Plans may relate to:

communication

contingency

OHS

performance appraisal

personal and staff development

succession arrangements

time management

Culturally appropriate work ethic may include:

impact on and within the community

impact on and within the family

impact on and within the wider community

impact on self

relevance of the business to the community

relevance of work to the individual

role development and clarification processes

skills to perform the work

Reviewing plans and strategies may include:

360º feedback

applying qualitative and/or quantitative measures to business performance

applying qualitative and/or quantitative measures to individual performance

family or community consultation

Unit sector

Management and Leadership - Small and Micro Business

This unit contains employability skills.