BSBWHS502A
Manage effective WHS consultation and participation processes

This unit describes the performance outcomes, skills and knowledge required to manage the identification, review, development, implementation and evaluation of effective participation and consultation processes as an integral part of managing work health and safety (WHS).

Application

This unit applies to individuals with responsibility for identifying, reviewing, developing, implementing and evaluating processes to enable people to be consulted about, and to participate in, WHS management and decision making across their organisation. The unit also addresses influencing others from a WHS perspective and takes account of the responsibilities for managing WHS.

The unit applies to people who work in a range of WHS roles across all industries and who apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

NOTE: The terms Occupational Health and Safety (OHS) and Work Health and Safety (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the National Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.


Prerequisites

Not applicable.


Elements and Performance Criteria

1. Identify the requirements for WHS consultation and participation

1.1 Review WHS legislation to identify duty holders and legal requirements for WHS consultation and participation processes

1.2 Review organisational policies, procedures, processes and systems to identify requirements and opportunities for WHS consultation and participation

1.3 Consult with individuals and parties to identify specific requirements for WHS consultation and participation

2. Review existing WHS consultation and participation processes

2.1 Review effectiveness of existing WHS consultation and participation processes, in consultation with individuals and parties

2.2 Compare existing processes with identified requirements for WHS consultation and participation processes

2.3 Consult with individuals and parties to identify specific areas for improvement in WHS consultation and participation processes

3. Develop WHS consultation and participation processes

3.1 Identify factors that may impact on the design of WHS consultation and participation processes

3.2 Design new or modify existing processes in consultation with individuals and parties to achieve required improvements

3.3 Ensure improvements integrate with existing WHS and other systems and are appropriate to the organisation

3.4 Plan how improvements will be implemented and identify resourcing requirements, roles and responsibilities, and training needs required for implementation

3.5 Develop action plans with allocated responsibilities and timelines

3.6 Determine priorities for implementation in consultation with individuals and parties

4. Implement WHS consultation and participation arrangements

4.1 Provide advice and support to individuals and parties during implementation

4.2 Monitor and support implementation, in consultation with individuals and parties

4.3 Recommend and support changes to the plan as required

5. Monitor and evaluate WHS consultation and participation processes

5.1 Develop an evaluation protocol in consultation with individuals and parties

5.2 Develop a plan for collecting information

5.3 Analyse and evaluate information

5.4 Make recommendations for improvement based on the evaluation

5.5 Consult with individuals and parties on the outcomes of the evaluation and recommend an action plan for ongoing improvements

Required Skills

Required skills

analytical skills to:

assess resourcing requirements

gather and analyse relevant workplace information and data

identify areas for WHS improvement

communication skills to:

conduct effective formal and informal meetings and communicate effectively with personnel at all levels of the organisation

prepare reports for a range of target groups, including health and safety committees, health and safety representatives, managers, supervisors, and persons conducting businesses or undertakings (PCBUs) or their officers

use language and literacy skills appropriate to the work team and the task

consultation and negotiation skills to:

develop plans

implement and monitor designated actions

information technology skills to use a range of software and communication media

numeracy skills to analyse workplace information and data

organisational skills to manage own tasks within a timeframe

planning skills to:

apply continuous improvement

action planning processes

project-management skills to achieve change in WHS matters.

Required knowledge

appropriate communication networks, processes and formats

commonwealth and state or territory WHS Acts, regulations, codes of practice, standards and guidance material in general, and in particular the parts relating to:

duties of PCBUs or their officers, workers and inspectors

consultation, participation and representation

discriminatory, coercive and misleading conduct

workplace entry by WHS permit holders

formal and informal communication and consultation processes, and key personnel related to communication

how the characteristics and composition of the workforce impact on WHS risk and the management of WHS, including:

communication skills

cultural background and diversity

gender

labour market changes

language, literacy and numeracy levels of the workforce

structure and organisation of the workforce, including part time, casual and contract workers; shift rosters; and geographical location

workers with specific needs and limitations

workplace culture towards alcohol and other drug use

internal and external sources of WHS information and data, and how to access them

key personnel, including change agents, within workplace management structure

organisational culture as it impacts on the work team

organisational WHS policies, procedures, processes and systems

principles of effective meetings, including agendas, action planning, chair and secretarial duties, minutes and action items

roles and responsibilities of individuals and parties under WHS legislation

training needs of health and safety committees, and health and safety representatives.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ensuring that continuous improvement is part of the ongoing review process

preparing an action plan to implement WHS participation and consultation processes

preparing positive performance indicators for evaluation.

Context of and specific resources for assessment

Assessment must ensure access to:

workplace documentation and personnel

reports from other parties consulted about design, implementation, management and review processes

relevant Acts, regulations, codes of practice, standards and guidelines.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of written reports on the effectiveness of WHS participation and consultation processes

demonstration of the provision of advice and support to individuals and parties to enable their effective involvement in consultation and participation processes

direct questioning combined with review of portfolios of evidence and third-party reports of onthejob performance by the candidate

observation of performance in role plays

observation of presentations

evaluation of action plans for developing consultation and participation processes

written examples of reports on assisting with the implementation of consultation and participation processes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBWHS506A Contribute to developing, implementing and maintaining WHS management systems

BSBWHS507A Contribute to managing WHS information systems.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

WHS legislation may include:

WHS Acts, regulations and codes of practice

Duty holders may include:

as specified in WHS Acts:

PCBUs or their officers

workers

other persons at a workplace

WHS consultation and participation processes may involve:

workplace policies, procedures, processes, systems, activities, actions and arrangements that support and enable effective consultation on, and participation in, WHS management

Individuals and parties may include:

persons and groups directly or indirectly involved with participation and consultation processes and their outcomes, such as:

contractors and suppliers

customers

health and safety committees

health and safety representatives

managers and supervisors

PCBUs or their officers

unions

WHS inspectors

WHS regulators

workers

workers' compensation bodies and insurers

Factors that may impact on the design include:

cultural diversity

language, literacy and numeracy levels of the workforce

management approach

shift work and rostering arrangements

timing of information and data provision

workers with specific needs

workplace culture and approach to WHS by managers, supervisors, PCBUs or their officers, and workers

workplace organisational structure, including size of organisation, geographic location, nature of organisational hierarchy

Existing WHS systems include:

any current policies, procedures, processes and systems to manage WHS

broadly, how WHS is managed in the organisation

formal or informal WHS management systems, including WHS information systems

Existing other systems include:

accounting

environmental

human resources

information technology

management

quality

Evaluation protocol includes:

criteria for evaluation

how the criteria will be measured

what and how information will be gathered


Sectors

Regulation, Licensing and Risk – Work Health and Safety


Employability Skills

This unit contains employability skills.


Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.