ELEMENT

PERFORMANCE CRITERIA

1. Plan and complete own work schedule

1.1. Workgroup plans are prepared to reflect consideration of resources, client needs and workgroup targets

1.2. Work objectives and priorities are analysed and incorporated into personal schedules and responsibilities

1.3. Factors affecting the achievement of work objectives are identified and contingencies established and incorporated into work plans

1.4. Business technology is used efficiently and effectively to manage and monitor planning completion and scheduling of tasks

2. Monitor own work performance

2.1. Personal performance standards are identified and analysed through self-assessment and feedback from others on the achievement of work objectives

2.2. Feedback on performance is actively sought from colleagues and clients and evaluated in context of individual and group requirements

2.3. Variations in the quality of service and products are routinely identified and reported in accordance with organisational requirements

3. Coordinate professional development

3.1. Personal knowledge and skills are assessed against organisational benchmarks to determine development needs and priorities

3.2. Opportunities for improvement and sources of learning are researched and planned in liaison with colleagues

3.3. Feedback is used to identify and develop ways to improve competence within available opportunities

3.4. New skills are identified and professional development activities are accessed and completed to facilitate continuous learning and career development

3.5. Records and documents relating to achievements and assessments are stored and maintained in accordance with organisational requirements

Required skills

learning skills to recognise and develop new and necessary skills and knowledge

literacy skills to understand the organisation's policies, procedures and communications, to write personal work plans and professional development plans, and to request and receive feedback about performance

organising skills to prioritise, manage time and meet deadlines

problem solving skills to develop contingency plans

Required knowledge

knowledge of relevant business technology applications to schedule tasks and plan work

knowledge of techniques to prepare personal plans and establish priorities

methods to identify and prioritise personal learning needs

understanding of a range of professional development options

understanding of methods to elicit, analyse and interpret feedback

understanding of methods to evaluate own performance

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

preparing and communicating own work plan

scheduling work objectives and tasks to support the achievement of goals

seeking and acting on feedback from clients and colleagues

reviewing own work performance against achievements through self-assessment

accessing learning opportunities to extend own personal work competencies

using business technology to monitor self development.

Context of and specific resources for assessment

Assessment must ensure:

the learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

observation of performance in role plays

observation of presentations

review of work and professional development plans.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

Other units from the Certificate IV in Frontline Management.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workgroup plans may include:

budgetary plans

production plans

reporting plans

sales plans

team and individual learning goals

team participation

work schedules

Work objectives may include:

budgetary targets

production targets

reporting deadlines

sales targets

team and individual learning goals

team participation

Factors affecting the achievement of work objectives may include:

budget constraints

competing work demands

environmental factors such as time, weather, etc

personnel

resource and materials availability

technology/equipment breakdowns

unforeseen incidents

Business technology may include:

computer applications

computers

email and internet/intranet/extranet

facsimile machines

modems

personal schedules

photocopiers

printers

scanners

Feedback on performance may include:

formal/informal performance appraisals

obtaining comments from clients

obtaining comments from supervisors and colleagues

personal, reflective behaviour strategies

routine organisational methods for monitoring service delivery

Professional development activities may include:

career planning/development

coaching, mentoring and/or supervision

formal/informal learning programs

internal/external training provision

performance appraisals

personal study

Recognition of Prior Learning

work experience/exchange/opportunities

workplace skills assessment