ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Recognise reactions to loss and grief

1.1 Recognise reactions to loss and grief

1.2 Take into account social, cultural, ethnic and spiritual differences

1.3 Identify situations where there may be risk to the health and/or safety of the person or other people and make appropriate referrals

1.4 Identify and assess an individual’s suicide risk and where necessary refer to appropriate services

2. Engage empathically

2.1 Interact with individuals with empathy, sensitivity, professionalism and courtesy

2.2 Identify and respect social, cultural, ethnic and spiritual differences

2.3 Select and use verbal and non-verbal communication approaches that acknowledge the individual’s emotional needs

3. Offer support and information

3.1 Identify individuals experiencing difficulty in coping with grief and trauma and link or refer them to options for further help as needed

3.2 Provide information about grief and bereavement support services and resources

3.3 Identify, suggest or use strategies for formal and informal grief and bereavement support

3.4 Obtain feedback from individual to confirm that options are clearly understood

3.5 Maintain confidentiality in line with organisation practices

4. Care for self

4.1 Monitor own stress level in relation to working in the area of grief and loss

4.2 Recognise and minimise risks to self associated with grief and bereavement support

4.3 Identify and respond to the need for supervision and debriefing

5. Review support provided

5.1 Reflect on outcomes during and after support is provided

5.2 Identify where further support is required

5.3 Review practices for continuous improvement