Application
This unit describes the skills and knowledge required to provide individualised services in ways that support independence, as well as, physical and emotional wellbeing.
This unit applies to workers in a range of community services contexts who provide frontline support services within the context of an established individualised plan.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Recognise and support individual differences | 1.1 Recognise and respect the person’s social, cultural and spiritual differences 1.2 Avoid imposing own values and attitudes on others and support the person to express their own identity and preferences 1.3 Consider the person’s individual needs, stage of life, development and strengths when engaging in support activities 1.4 Recognise, respect and accommodate the person’s expressions of identity and sexuality as appropriate in the context of their age or stage of life 1.5 Promote and facilitate opportunities for participation in activities that reflect the person’s individual physical, social, cultural and spiritual needs |
2. Promote independence | 2.1 Support the person to identify and acknowledge their own strengths and self-care capacity 2.2 Assist the person to identify opportunities to utilise their strengths, while communicating the importance of using available support when required 2.3 Provide information and assistance to the person in order to facilitate access to support services and resources when needed 2.4 Provide support that allows the person to self manage their own service delivery as appropriate 2.5 Encourage the person to build, strengthen and maintain independence |
3. Support physical wellbeing | 3.1 Promote and encourage daily living habits that contribute to healthy lifestyle 3.2 Support and assist the person to maintain a safe and healthy environment 3.3 Identify hazards and report according to organisation procedures 3.4 Identify variations in a person’s physical condition and report according to organisation procedures 3.5 Recognise indications that the person’s physical situation is affecting their wellbeing and report according to organisation procedures 3.6 Identify physical health situations beyond scope of own role and report to relevant person |
4. Support social, emotional and psychological wellbeing | 4.1 Promote self-esteem and confidence through use of positive and supportive communication 4.2 Contribute to the person’s sense of security through use of safe and predictable routines 4.3 Encourage and facilitate participation in social, cultural, spiritual activities, using existing and potential new networks and as per the person’s preferences 4.4 Identify aspects of supporting a person’s wellbeing outside scope of knowledge, skills and/or job role and seek appropriate support 4.5 Identify variations to a person’s wellbeing and report according to organisation procedures 4.6 Identify any cultural or financial issues impacting on the person’s wellbeing 4.7 Identify the person’s risk and protective factors in relation to mental health 4.8 Recognise and report possible indicators of abuse or neglect and report according to organisation procedures 4.9 Identify situations beyond scope of own role and report to relevant person |
Evidence of Performance
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:
safely supported at least 3 people to enhance independence and wellbeing
performed the activities outlined in the performance criteria of this unit during a period of at least 120 hours of direct support work in at least one aged care, home and community, disability or community service organisation
Evidence of Knowledge
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
basic human needs:
physical
psychological
spiritual
cultural
sexual
concept of self-actualisation
human development across the lifespan
wellbeing, including:
physical
psychological
social
spiritual
cultural
financial
career/occupation
individual differences, how these may be interrelated and impact on support provided
basic requirements for good health for the person, including:
mental health
nutrition and hydration
exercise
hygiene
lifestyle
oral health
mental health issues and risk and protective factors
indications of neglect or abuse:
physical
sexual
psychological
financial
reporting requirements for suspected abuse situations
service delivery models and standards
relevant funding models
issues that impact health and well being
impacts of community values and attitudes, including myths and stereotypes
issues surrounding sexuality and sexual expression
indicators of emotional concerns and issues
support strategies, resources and networks
legal and ethical requirements and how these are applied in an organisation and individual practice, including:
duty of care
dignity of risk
human rights
discrimination
mandatory reporting
privacy, confidentiality and disclosure
work role boundaries – responsibilities and limitations
Assessment Conditions
Skills must have been demonstrated in a relevant workplace with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace. Where simulation is used it must reflect real working conditions and contingencies by modeling industry operating conditions and contingencies, as well as using suitable facilities, equipment and resources, including:
individualised plans and any relevant equipment outlined in the plan
modelling of industry operating conditions including real interactions with the person and their carers
Overall, assessment must involve some real interactions with the person and their families/carers.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Foundation Skills
The Foundation Skills describe those required skills (such as language, literacy, numeracy and employment skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.