This unit may be applied in the social housing context of community services work

ELEMENT

PERFORMANCE CRITERIA

1. Analyse relevant tenancy legislation

1.1 Identify relevant legislation and clarify its implications regarding the tenant and landlord relationship

1.2 Explain and clearly define rights and responsibilities of landlords and tenants

1.3 Assist tenants and/or clients to identify their rights

2. Develop information resources

2.1 Identify resource requirements through consultation with networks and key people and organisations

2.2 Develop written material in easy to read English and/or culturally appropriate format

2.3 Investigate existing resources and assess their capacity to meet the needs of tenants and/or clients

2.4 Incorporate the use of new technologies in resource development, where appropriate

2.5 Ensure information provided to tenants and/or clients is researched, current, relevant

3. Develop and implement information strategies

3.1 Plan information strategies

3.2 Identify appropriate agencies for dissemination of information

3.3 Ensure promotion supports tenant understanding of their own rights and responsibilities

3.4 Develop and maintain relevant networks

3.5 Develop information strategies within budgetary consideration

3.6 Investigate and develop strategies for dissemination of information

4. Advocate for clients on request

4.1 Advise tenants and/or clients of their rights in regards to tenancy legislation

4.2 Initiate, negotiate and implement relevant strategies for addressing client needs

4.3 Keep information in confidence unless authorisation is given to release it

4.4 Refer client to other services where appropriate

5. Provide tenancy and/or client education program

5.1 Develop education program in consultation with key people and organisations, identifying priorities and desired outcomes

5.2 Prepare and disseminate marketing materials

5.3 Prepare and distribute education/resource materials

5.4 Seek feedback on education services from tenants and/or clients

6. Collect information and contribute to policy and law reform issues

6.1 Identify, collect and analyse relevant statistical and other data

6.2 Prepare reports and distribute to appropriate stakeholders

7. Review and evaluate strategies

7.1 Assess strategies against planned goals and objectives

7.2 Consult key stakeholders in developing future directions from results of review and evaluation

7.3 Document review and evaluation outcomes and distribute to relevant stakeholders

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Residential tenancy legislation

Residential tribunal legislation

Privacy legislation

Social justice issues

Housing tenure options

Court and tribunal frameworks and systems

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate the application of skills in:

observation

written assessment

case studies

evidence of materials developed in the workplace

questioning

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate skills in:

confidentiality

communication

cultural awareness

interpersonal and advocacy skills

social justice

tenancy rights

conflict resolution

interpretation and analysis of legislation

record-keeping

group work skills

research skills (including web search)

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation in the work environment or in a simulated work setting

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to an appropriate workplace where assessment can be conducted

Method of assessment may include:

Observation

Written assessment

Case studies

Evidence of materials developed in the workplace

Questioning

Workplace project

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislation may include but is not restricted to:

Tenancy legislation

Privacy legislation

Tribunal legislation

Consumer law

Anti-discrimination legislation

Appropriate resources may include but are not limited to:

Printed material in easy to read English and/or culturally appropriate

Video/audio

Seminars

Internet

Relevant statistical and other data may include but is not restricted to:

Tenancy and/or client enquiries

Tribunal representation

Demographic details

Personal details such as gender, Aboriginal or Torres Strait Islander person, non-English speaking background, disability, housing tenure, housing type (public, community, private)

Nature of enquiry

Rights may include:

Rights under tenancy legislation

Under other legislation

Rights under organisation's constitution

Landlords may include:

Item private landlord

Item public housing landlord

Community housing landlord

Person or corporation

Education program may include but are not limited to:

Single events - formal or informal such as an information stall at a shopping centre or a seminar

Multi session education and skill development program

A complex large scale series of activities

Key people and organisations may include, but are not limited to:

Private and social housing tenants

Potential tenants

Social housing providers

Funding bodies

Staff

This unit contains Employability Skills