CHCCM605C
Develop practice standards

This unit describes the knowledge and skills required to ensure case management delivery reflects current best practice

Application

This unit may apply to work in a range of community service contexts


Prerequisites

Not Applicable


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Promote practice standards

1.1 Develop standards of practice and promote to staff

1.2 Identify strategies for continuous improvement mechanisms relating to case management practice and integrate into work systems

1.3 Implement improvement processes that reflect current research related to practice performance

2. Provide case work consultancy to promote best practice

2.1 Provide coaching and advice on specific casework or supervision practice as required to colleagues and co-workers

2.2 Focus coaching and advice on ensuring the objectives and principles of case work delivery are promoted and achieved

2.3 Take available opportunities to promote best practice in case management delivery

Required Skills

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Organisation mission, philosophy

Professional standards/code of ethics

Relevant legislation

Current research in practice standards

Practice standards development models/processes

Essential skills:

It is critical that the candidate demonstrate the ability to:

Maintain knowledge of latest practice

Develop practice standards for a range of issues

Provide consultancy on application of practice standards

Demonstrate knowledge related to applying agency and legislative requirements

Demonstrate use of typical processes listed in the Range Statement

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

mentoring

consultation

analysis

report writing

research

liaison with other agencies, professional associations

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment may be conducted over one or more occasions and should include both the development and promotion of best practice

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace setting


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Contexts for developing practice standards include:

Practice reviews and audits

Responsibility for interpreting organisation mission, philosophy into practice standards

Develop standards of practice will be carried out within requirements established by:

Organisation mission, philosophy and outcomes

Agency policy and procedures

Relevant program standards

Service and professional standards

Specific casework or supervision practiceincludes:

Developing basic practice skills in workers

Coaching in cases of increased complexity

Coaching and advice may utilise information gathered from:

Current texts and journals

Legislation

Regulations

Practice guidelines and procedures

Relevant specific knowledge in key practice areas e.g. child protection, juvenile justice, adoption


Sectors

Not Applicable


Employability Skills

This unit contains Employability Skills


Licensing Information

Not Applicable