CHCCS211A
Prepare for work in the community sector

This unit describes the knowledge and skills required by those people who may be undertaking preliminary training to enter the community services industryIt requires the ability to access industry information and applicable legislative guidelines as well as knowledge of identifying and accessing future learning opportunities

Application

These work functions would be carried out under direct supervision within organisation guidelines


Prerequisites

Not Applicable


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify and apply industry information

1.1 Identify current issues that impact on the work area/organisation and differentmodels of work in community services

1.2 Access a range of legislation and procedural requirements relevant to employment in the community services industry

1.3 Identify key community services industry organisations able to provide information and assist individuals and enterprise

1.4 Identify various roles and demonstrate an understanding of rightsand responsibilities of employee and employer

1.5 Demonstrate commitment to comply with applicable legislative and procedural requirements through own conduct and/or ethics

2. Demonstrate commitment to values and philosophiesunderpinning work in the sector

2.1 Demonstrate in work undertaken, consideration and understanding of the underpinning values and philosophy of the sector

2.2 Demonstrate a commitment to access and equity principles in work in the sector

2.3 Identify personal values and attitudes and take into account when implementing work activities

3. Identify future career opportunities

3.1 Identify key industry sectors and occupations

3.2 Identify possible career directions in the community services industry or organisation and discuss with appropriate persons

3.3 Take into account personal values and attitudes regarding work and business when planning future work/career directions

3.4 Assess current skills and knowledge against a checklist of target competencies

3.5 Identify opportunities for additional skills in consultation with appropriate persons

4. Work in a team

4.1 Display courteous and helpful manner at all times

4.2 Complete allocated tasks as required

4.3 Seek assistance when difficulties arise

4.4 Use questioning to clarify instructions or responsibilities

4.5 Identify and display non discriminatory attitudes

4.6 Identify work and personal priorities and demonstrate a balance achieved between competing priorities

4.7 Apply time management strategies to work duties

4.8 Observe appropriate dress and behaviour in the workplace

Required Skills

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Approaches to work in the industry and a range of activities which support this

Holistic and client-centred care

Client needs and rights including duty of care

Principles of access and equity

Current issues facing clients and the sector

Basic knowledge responsibilities in relation to child protection

Awareness of own biases and beliefs

Basic understanding of legal and ethical framework in the community services industry

Limitations of work role and responsibilities

Legislation, regulations and codes or practice applicable to specific community services functions

Types of community services organisations and functions

Organisation structure and reporting channels

Terms and conditions of employment

Workplace communication channels and procedures

Principles of effective communication

Occupational health and safety (OHS) issues and requirements

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate interpersonal communication with clients and other stakeholders

Accurately interpret organisation information to ensure an effective understanding of various roles and responsibilities and organisation processes and procedures

Access, interpret and comply with a range of relevant legislative and procedural requirements

Develop effective and personal relationships through the application of organisation social, ethical and operational standards and use of appropriate interpersonal styles and techniques

Work on an individual basis and within a team

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Communicate in a clear and concise manner in both written and verbal modes

Request advice or further information

Seek and receive feedback

Use information technology appropriate to specific tasks

Source, organise and record information

Process workplace documentation

Estimate time to complete activities and prioritise tasks

Relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

Apply literacy skills to identify work requirements and process basic, relevant workplace documentation

Apply communication skills to request advice, receive feedback and work with a team

Apply problem solving skills to solve routine problems related to the workplace under direct supervision

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit may be assessed on the job or through simulation

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to human resources consistent with those outlined in the Assessment Guidelines


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Different models of work in the sector may include:

Developmental

Service delivery

Client-centred

Participatory

Community development

Community education

Case management

Working with families

Values and philosophies underpinning work in the sector may include:

A holistic and client-centred approach -
i.e. promotion of health and well being; early identification of problems; delivery of appropriate services; commitment to meeting the needs and upholding the rights of clients; commitment to empowering the client and ethical behaviour

Commitment to access and equity principles must be demonstrated by:

A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers

Applicable legislation, codes and national standards may relate to:

Relevant Commonwealth/State/territory legislation which affect organisation operation:

OHS

Equal employment opportunity

Industrial relations

Anti-discrimination and diversity

Australian standards, quality assurance and certification requirements

Relevant industry codes of practice

Award and enterprise agreements

Industry procedures may involve legislation relating to:

Duty of care

Emergency and evacuation procedures

Privacy

Workplace practices

Human and civil rights

Rights and responsibilities of employee may relate to:

Obeying lawful orders

Confidentiality and privacy rights

Safety and care with respect to OHS requirements

Knowing the terms and conditions of own employment

Protection from discrimination and sexual harassment

Rights and responsibilities of employer may relate to:

The right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

commit a criminal offence

are negligent, careless or cause an accident

commit acts of disloyalty such as revealing confidential information

Responsibility for providing a safe environment free from discrimination and sexual harassment (see relevant State and Commonwealth anti-discrimination legislation)

Appropriate persons may include:

Supervisors

Colleagues

Trainer

Assessor

Opportunities for additional skills may include:

Coaching, mentoring and/or supervision

Formal/informal learning programs

Internal/external training provision

Work experience/exchange opportunities

Personal study

Career planning/development

Workplace skills assessment

Quality assurance assessments and recommendations

Recognition of prior learning assessment

Recognition of current competency assessment

Non discriminatory attitudes may include:

All contacts with other staff, clients or management

Verbal or non-verbal communication

Work and personal priorities relate to a work/life balance and may include work and other commitments including:

School/homework

Home/family/parties/friends

Other jobs

Culture

Disability

Appropriate dress and behaviour:

Relate to:

Personal dress, presentation and hygiene

Demeanour in the workplace and attitude displayed to customers and other team members

And may vary according to:

Organisation requirements

Type of work

Degree of client/customer contact

Additional skills may be acquired by:

On-the-job coaching or mentoring

Presentations/demonstrations

Formal course participation

Work experience

The organisation goals and objectives may be:

Stated or implied by the way the organisation conducts its business including:

Organisation values and behaviours

Flexibility, responsiveness, financial performance

Work procedures and/or procedures manuals

People management, interpersonal communication

Business planning, marketing and customer service

Behaviour which contributes to a safe work environment may include:

Discussing and negotiating problems and tasks with other team members

Sharing knowledge and skills

Identifying and reporting any risks or hazards

Using business equipment according to instructions


Sectors

Not Applicable


Employability Skills

This unit contains Employability Skills


Licensing Information

Not Applicable