CHCCS312A
Use electronic learning materials

This unit deals with the skills and knowledge required to provide basic organisation and support of learning through the use of electronic learning materialsIt involves the worker constructing and sustaining support processes to allow for learner engagement and management

Application

This unit applies to work in a variety of learning contexts in the community sector


Prerequisites

Not Applicable


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Prepare learning environment for use of electronic materials

1.1 Identify and access organisation resources to support learning with electronic materials

1.2 Adapt and accommodate the management of learning programs to the use of electronic materials

1.3 Identify support mechanisms for learners

1.4 Organise access to electronic learning materials according to organisation requirements

1.5 Locate information to deal with potential contingencies

2. Support the use of electronic learning materials

2.1 Confirm management processes for electronic learning materials with supervisor

2.2 Obtain access to required technology according to individual requirements

2.3 Provide assistance to learners through a range of support processes

2.4 Use a management system to track learner progress in using electronic learning materials

2.5 Maintain records/checklists of learner's progress to identify any learning difficulties

3. Mentor learners' technical competencies to effectively use electronic materials

3.1 Use file management processes to enable the effective use of electronic learning materials

3.2 Use plug-ins, drivers and utility software as required to support learning activities

3.3 Use appropriate communication technologies in taking an electronic approach to learning

4. Support the review of the effectiveness of electronic materials

4.1 Obtain feedback from learners on their level of satisfaction with electronic materials using set criteria

4.2 Gather feedback from other stakeholders on the use of electronic materials within the organisation

4.3 Document identified areas for follow up or improvement and recommended changes in accordance with organisation requirements

4.4 Use feedback to provide reports to management and developers of electronic learning materials

Required Skills

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Relevant legislation that affects organisation operations, especially in regard to occupational health and safety and environmental issues, equal opportunity, anti-discrimination and copyright

Use of the internet

Technology requirements for use of electronic learning materials

Culture of electronic materials use versus classroom based learning

Barriers to learners successfully using electronic materials

Integrating use of electronic learning materials into organisation culture and processes

Essential skills:

It is critical that the candidate demonstrate the ability to:

Support learning using technology

Use basic computer skills, including use of main programs and software endorsed by the organisation

Use communication skills to gain feedback from learners and other stakeholders and to request support

Use literacy skills to document learning outcomes

Use problem solving for differing hardware/software profiles/hardware malfunctions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Assessment requires access to a range of opportunities defined in the range Statement, including:

access to appropriate workplace and/or simulation of realistic workplace environment for assessment

relevant school/centre policy, protocols and procedures

electronic learning materials

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Organisation resources may include:

Equipment

Electronic resources such as cds, dvds, memory cards, software, online courses

Instruction manuals

Supervisor's instructions

Management of learning programs may include:

Introduction to new work practices

Introduction to new technology

Application of new information

Development and update of existing knowledge and skills

Development of competencies to access and use information and communication

Electronic learning materials may include:

Virtual schooling

Online courses

Learning objects

E-learning programs

Interactive software

Computer games

Organisation requirements may include:

Loan schedules

Mail schedules

Responsibility for replacement or repairs

Purchasing requirements

Materials management processes packaging

Communication procedures

Ordering processes

Contingencies may include

Technological failure

Inaccurate or irrelevant electronic content

Difficulty of content within electronic materials

Insufficient dedicated time available

Management/business priorities taking precedence

Differing hardware/software profiles

Support processes for learners may include:

Communication with support staff

Online tutor/facilitator

Workplace mentor/coach/buddy

Technical experts/help desk

Learning/assessment partners

Print-based materials

Off-site learning environment

Communication technologies may include:

Email

Teleconferences

Discussion boards

File transfer protocol

Set criteria may relate to:

Content

Presentation

Technologies

Team outcomes

Personal outcomes

Organisation outcomes

Stakeholders may include:

Management

HR personnel

Teachers

Learners/students

Support services

Others in workgroups/teams

Host school


Sectors

Not Applicable


Employability Skills

This unit contains Employability Skills


Licensing Information

Not Applicable