Application
This unit describes the skills and knowledge required to determine employer needs and service level requirements, source suitable job seekers, and provide employer advice and support following the placement.
This unit applies to individuals working in employment services, within established policies and procedures.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine specific employer needs | 1.1 Analyse specific position descriptions, selection criteria and employer requirements 1.2 Clarify conditions of employment with the employer 1.3 Agree and document needs with employer 1.4 Negotiate, agree and document level of service to be provided with employer |
2. Source suitable job seekers | 2.1 Access databases and other listings of job seekers held by the organisation to identify potential matches 2.2 Source suitable job seekers through collaboration with other employment services providers 2.3 Respond to job seeker enquiries regarding the positions and provide accurate information |
3. Support employer service requirements | 3.1 Provide timely information about the recruitment process 3.2 Provide information to employers about immediate forms of assistance and support 3.3 Maintain contact with employer and determine ongoing support needs 3.4 Seek feedback from employers to monitor the quality of service provided 3.5 Use feedback and reflection as the basis for improvement of service outcomes |
4. Contribute to workforce planning | 4.1 Collaborate with employers to identify available and relevant workforce planning options 4.2 Recommend flexible and innovative work arrangements to address identified needs of organisation 4.3 Promote options that provide a balanced approach to managing pressures and priorities of work and life 4.4 Provide advice that supports employers to implement flexible work arrangements and encourage problem solving approaches 4.5 Assist employer to monitor effectiveness of change according to organisation procedures |
Evidence of Performance
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
worked with at least 3 different employers to determine, agree and document their recruitment needs using the following communication skills:
active listening
selling skills
negotiation
sourced and matched job seekers to at least 3 different job vacancies using established assessment tools and techniques
sourced and used labour market and employment information to inform matching
contributed to workforce planning for at least 1 workplace.
Evidence of Knowledge
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national, state/territory) for recruitment services, and how these are applied in organisations:
codes of practice
equal employment opportunity (EEO)
privacy, confidentiality and disclosure
records management
current and emerging characteristics and requirements of local labour markets:
current and projected skills shortages
local labour market information, including industry make up, employment growth areas, skills in demand
vacancy reporting
unemployment and job seeker data
recruitment analysis
employment conditions in different industries
types and levels of services provided to employers
forms of assistance to employers, and how these are used:
wage subsidies/incentives
post-placement services
assistance with workplace modifications
reasonable adjustment support
aspect of workforce planning, including:
the purpose and potential benefits of effective workforce planning
links between workforce planning, development and education
available tools and models available to assist workforce planning
how workforce planning integrates with service, financial and business planning
current and projected impact on workforce planning of a range of social, educational, industrial, environmental and related factors
options and constraints that exist in relation to workforce development and their potential impacts
resource requirements to implement workforce changes
how to measure, evaluate and revise implementation of a workforce plan
how to access reliable information to guide and support workforce planning
flexible and innovative approaches
local, regional and national requirements, drivers and policy implications that may impact workforce planning.
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
use of suitable facilities, equipment and resources, including:
employer, workforce and vacancy information
organisation policies and procedures
modelling of industry operating conditions, including:
scenarios that involve interactions with other people
scenarios that involve problem-solving.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Foundation Skills
The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.