This unit may be applied to group work in a range of community service settings

ELEMENT

PERFORMANCE CRITERIA

1. Identify the purpose of the group

1.1 Identify and determine with members of the group, activities which meet the group purpose

1.2 Discuss and establish with all group members, rules for group behaviour

1.3 Identify, acknowledge and respect individual differences of workers and group members

1.4 Seek, identify and accommodate goals, needs and expectations of participants according to available resources

2. Establish relationship with the group

2.1 Define roles played by group members including the worker

2.2 Encourage a suitable level of participation

2.3 Inform group of resources available to meet group needs

2.4 Assess capacity of the worker to respond to group's needs and communicate to the group, in an appropriate manner

2.5 Identify and implement the most appropriate support to achieve the objectives of the activity

2.6 Model clear communication to group members

2.7 Encourage group members to use clear and appropriate communication

2.8 Respect individual differences and needs in communication and interaction with group members

2.9 Ensure communication and interactions with group are appropriate to aim and purpose of group

2.10 Implement appropriate processes as necessary to address breaches of behaviour

2.11 Encourage participants to agree on and abide by a set of appropriate guidelines

2.12 Promote group achievements in a way which motivates and recognises participants' efforts

2.13 Keep records of group interaction, where required, in a manner consistent with organisation's documentation requirements

3. Organise resources for group activities

3.1 Work to ensure adequate resourcing is available

3.2 Communicate to group availability of resources and guidelines for use

3.3 Encourage cooperative approach to the use of resources

3.4 Complete reports on use of resources if required

3.5 Ensure reports are completed to standard required by organisation

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Dynamics of groups and the different styles of group leadership and decision-making

Effective communication techniques

Conflict management

Organisation's policies, principles and procedures

Relevant organisation and community resources

Building and maintaining relationships

Relevant models such as stages of group development and stages of change model

Essential skills:

It is critical that the candidate demonstrate the ability to:

Support group activities for formal and informal groups

Participate in a variety of group activity types identified in the Range Statement or in the workplace

Provide support for appropriate target groups

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply oral communication skills including asking questions, clarifying issues/topics, providing information in the workplace setting:

language used may be English or community language, depending on the client group

Apply written communication competence to complete reports required by the organisation:

complexity of reports may vary from completing an organisation proforma, to completing a unstructured report

literacy support for completing reports may vary from the availability of support from a supervisor to no support available in the workplace

reports may be written in English or community language depending on the organisation requirements

Apply reading competence required to fulfil the job role:

this may vary from no competence required (if information on the availability of resources, materials etc for the group are conveyed verbally), to the ability to read work-related texts, which may include lists of available resources, names of group members, policy statements on use of equipment and resources etc

language in use may be English or community language depending on organisation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

Assessment may be conducted on one or more occasions but must include the normal range of client groups, group activities and types of groups in the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Group activities may be:

Formal or informal

Structured

Semi structured

Unstructured

Group activities may relate to:

Discussions

Sporting and recreation activities

Research, planning and management

Informal and formal education

Community action

Special interest causes

Resources will include:

Information/referrals

Facilities

Equipment/materials

Administrative support

Facilitation of meetings

Worker skills/expertise

Support will include:

Resources managed by the organisation

Advice, information and facilitation

Individual or group supervision

Individual differences may include differences in:

Beliefs

Values

Age

Cultural background

Physical abilities

Clear communication will be:

Communication related to group purpose and aims

Communication that respects individual differences and abilities of group members

Reports may be:

Verbal or written according to organisation procedures

This unit contains Employability Skills