This unit applies to work in a home and community care setting

Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes

ELEMENT

PERFORMANCE CRITERIA

1. Operate respectfully within a home care environment

1.1 Identify role and responsibilities and clarify with supervisor

1.2 Follow organisation's procedures to assure client of bona fide identity before entering the house

1.3 Use appropriate inter-personal skills to establish a positive relationship with clients

1.4 Demonstrate respect for the work setting being the client's home and personal space and negotiate how to best implement the work plan to suit them within organisation procedures, for example in relation to managing animals

1.5 Regularly observe and monitor changes in client behaviour and environment and report concerns immediately in accordance with organisation policy and procedure

1.6 Complete and submit documentation relating to service delivery and travel in accordance with organisation policy and procedure

2. Work ethically

2.1 Locate and read relevant government and organisation procedures, policies, and awards, standards and legislation and clarify uncertainties with appropriate personnel

2.2 Refer any breach or non adherence to standard procedures to appropriate personnel

2.3 Maintain confidentiality of any client matter in accordance with organisation policy and procedure

2.4 Show respect for rights and responsibilities of client and others in work practices

2.5 Demonstrate current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken

2.6 Recognise individuals and cultural differences and make adjustments as necessary to assist achievement of work requirements

2.7 Demonstrate understanding and compliance with the principles of duty of care, legal responsibilities and organisation goals and objectives in all work undertaken

3. Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings

3.1 Maintain personal hygiene, dress standard and work practices according to organisation's manual handling and infection control requirements

3.2 Wear personal protective equipment correctly according to organisation requirements

3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures

3.4 Observe any changes in the work environment, equipment or client behaviours and report or initiate action within own area of responsibility, to redress any potential workplace hazards

3.5 Remain aware of own personal safety at all times and if at any time a threat is perceived, contact supervisor as per organisation procedures

4. Address relevant work issues, requirements and guidelines

4.1 Comply with organisation policy and programs

4.2 Apply broad knowledge of policy and programs such as HACC, DVA and Government community care directions

4.3 Comply with duty of care implementation in home and community settings and worker roles

4.4 Identify and address specific duty of care issues including:

role of worker

roles of other staff e.g. nurses

role of assessment care management

4.5 Address cultural and religious issues when working in home and community settings

4.6 Acknowledge and address different attitudes towards cleaning, food and personal care such as:

cultural practices

religious requirements

attitudes to gender roles

motivation to retain independence and capacity

differences between client's family members

4.7 Follow organisation policies and procedures relating to:

travel, including safety of vehicles and driving behaviour

appropriate storage of equipment

maintaining client records

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Basic home fire safety

Emergency response procedures

Ethical and legal implications of work

Own terms and conditions of employment

Practices to enhance sustainability, including environmental, economic, workforce and social sustainability

Purpose of accreditation process and quality improvement practice

Relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability

Relevant legislation, regulations, standards and policies and how to access them

Relevant organisation procedures and awards and how to access them

Role and function of the organisation, and relevance to specific work role

Security procedures

The importance and meaning of home and belongings to individuals

Essential skills:

It is critical that the candidate demonstrate the ability to:

Comply with organisation procedures, policies, awards, standards and legislation relevant to a worker operating under supervision within the community services industry

Demonstrate basic home fire safety and emergency response procedures

Demonstrate knowledge of ramifications of infection control breaches

Demonstrate knowledge of the ramifications of breaches of confidentiality, policies and legislation

Identify and report workplace hazards and poisons as applied to broad occupational health and safety (OHS) area

Identify diverse attitudes and beliefs of clients and respond appropriately

Identify own responsibilities within the workplace

Observation and reporting

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills including:

functional literacy skills needed for written and oral information about workplace requirements

communication skills to seek clarification of tasks and to interpret and follow instructions

observation of client's well being and interaction with their environment and any changes in this

problem solving skills to constructively achieve planned outcomes

Follow correct hygiene/infection control procedures

Recognise opportunities to address waste minimisation, environmental responsibility and sustainable practice issues

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances

A diversity of assessment tasks is essential for holistic assessment

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to all relevant resources commonly provided in the health service setting, including:

relevant policies and procedures manuals, legislation and standards

organisation's mission statement, strategic and business plan

other documentation relevant to the work context such as:

organisation charts

instructions for the use of equipment

specific instructions for staff

emergency response procedures

security procedures

relevant human resource management policies and procedures

quality improvement policies

customer service standards and policy

waste management policies and procedures

Method of assessment:

Observation of work performance

Written tasks

Interview and questioning

Authenticated portfolio/log book

Supporting statement of supervisor/s

Authenticated evidence of relevant work experience and/or formal/informal learning

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Type of work role should consider:

Accreditation standards

Individual awards and benchmarks

Legislation relevant to work area

Level of responsibility

Organisation guidelines

Organisation policy on confidentiality may relate to:

Access to records

Carriage and storage of records

Collection and use of client's personal and health information

Destruction of records

Release of information

Government and organisation procedures, policies, awards, standards and legislation may include:

Carer and respite programs

Disability Services Program standards and policies

Health records legislation

Home and Community Care National Service Standards

National Program Guidelines for the Home and Community Care Program

OHS industry guides

Packaged Care Guidelines

Privacy legislation

Quality management policy and practice

Relevant health regulations and guidelines

State and Territory community care program policies

Veterans Home Care Program standards and policies

Employee rights and responsibilities may relate to:

Adherence to OHS procedures

Attendance requirements

Confidentiality and privacy of organisation, patient and colleague information

Duty of care responsibilities

Leave entitlements

Obeying lawful orders

Protection from discrimination and sexual harassment in the workplace

The right to union representation

Employer rights and responsibilities may relate to:

Enterprise workplace agreements

Legislative requirements for employee dismissal i.e. Workplace Relations Act

Legislative requirements to provide a safe work environment free from discrimination and sexual harassment (see State and Commonwealth anti-discrimination legislation)

Relevant State and Territory employment legislation i.e. wage rates, employment conditions

Personal hygiene may include:

Clean uniforms worn correctly

Standard and additional precautions

Washing hands according to specified standards

Personal protective equipment (PPE) may include:

Enclosed footwear

Gloves

Plastic aprons

Basic home fire safety includes knowledge of:

Behaviour that may contribute to fire injury and/or fatality

High fire risk groups

Optimum placement of smoke alarms

Referring client for smoke alarm installation and maintenance

Role of a working smoke alarm

Smoke alarm testing and cleaning

Types of smoke alarms

Quality activities may include:

Assessing/observing/measuring environmental factors

Checking equipment

Monitoring tasks

Observing changes in client's well being and environment

Reporting and implementing suggested improvements

Responding to surveys and questionnaires

Seeking and utilising client feedback

Designated knowledge/skill development may include:

Communication, conflict resolution

Cultural awareness

Customer service

Discrimination, harassment and bullying in the workplace

Emergency procedures

Formal and informal resolution of grievances

Hazard control

Infection control

Observation

OHS

Others

Quality improvement policy and practice

Security procedures

Waste management

This unit contains Employability Skills