Application
This unit describes the skills and knowledge required to work with community groups and individuals to identify and address their information needs.
This unit applies to work at all levels in a range of community service or health contexts.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria specify the level of performance needed to demonstrate achievement of the element |
1. Identify information requirements | 1.1 Use appropriate mechanisms to identify information requirements of the community and specific groups 1.2 Collect and maintain current, accurate and comprehensive information on a range of relevant issues and services for the community or group 1.3 Identify gaps or inadequacies in the information base including out-of-date or redundant material |
2. Address information requirements | 2.1 Where possible, access existing information sources to meet individual and community needs 2.2 Implement strategies to address any gaps in meeting current information requirements 2.3 Where new information materials need to be developed, explore and discuss options in consultation with users, colleagues and stakeholders 2.4 Identify implementation requirements in the planning of new information and/or materials 2.5 Identify appropriate formats for the presentation of information to different audiences 2.6 Develop information resources using appropriate technology |
3. Evaluate and maintain quality information | 3.1 Routinely evaluate adequacy of existing information sources and materials to meet community needs 3.2 Implement strategies to continuously improve effectiveness of information materials and systems |
Foundation Skills
The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance. |
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |