Application
This unit describes the skills and knowledge required to identify situations where client language, literacy and numeracy (LLN) skills may be impeding access to services, to adjust service delivery, and to refer appropriately to improve client outcomes.
The unit does not provide workers with the skills and knowledge to identify LLN skill levels or to actively intervene in developing a client’s LLN skills.
This unit applies to individuals who may be making individual client assessments or managing caseloads as part of their work role.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance required to demonstrate achievement of the element |
1. Establish client’s LLN needs | 1.1 Identify signs that the client may have LLN needs 1.2 Review the scope of LLN skill requirements needed to effectively access services 1.3 Identify gaps between the client’s LLN skills and those required to effectively access services 1.4 Determine the degree to which other issues may impact on the client |
2. Determine strategies to address LLN needs | 2.1 Collaborate with client to agree areas of LLN need and how to respond 2.2 Determine ways in which service delivery can take account of the client’s LLN needs 2.3 Prioritise areas for immediate or longer-term action based on scope of the client’s needs |
3. Implement strategies to address LLN needs | 3.1 Adjust service delivery approaches that respond to LLN need, including use of appropriate tools 3.2 Provide the client with accurate and current information about LLN support services 3.3 Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements 3.4 Monitor the client and provide ongoing support and encouragement where appropriate |
Foundation Skills
The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essentialto performance. | |
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. | |