This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Elements and Performance Criteria
Elements define the essential outcomes
Performance criteria specify the performance needed to demonstrate achievement of the element
1. Monitor welfare of colleagues
1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures
1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues
1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing
1.4 Regularly use self assessment and reflectivebehaviour strategies to monitor performance
1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate
1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas
2. Conduct structured debriefings following an incident
2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures
2.2 Schedule debriefing as soon as possible following the incident
2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion
2.4 Use appropriate debriefingtechniques to encourage further exploration of emotions and experiences to assist in reflection on issues
2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns
2.6 Identify indicators ofrisk to self or others and respond according to the degree and nature of the risk
2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures
2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines
Evidence of Performance
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:
provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing
facilitated at least 1 structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisation guidelines
Evidence of Knowledge
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:
organisation policies, procedures and resources relating to debriefing and crisis procedures
dispute resolution policies and procedures
legal and ethical considerations
best practice interventions
internal and external referral sources
indicators of significant issues being experienced by the worker and ways to respond
grief and loss
violent or threatening behaviour
internal and external support options and employee assistance programs
specific limitations of work role, responsibility and professional abilities
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
use of suitable facilities, equipment and resources, including workplace policies and procedures
modelling of industry operating conditions, including group facilitation
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.