The skills described in this unit may be applied across a range of community services workplace contexts

ELEMENT

PERFORMANCE CRITERIA

1. Carry out work activities according to organisation procedures

1.1 Identify and follow responsibilities

1.2 Report difficulties in carrying out duties as required

1.3 Obtain advice and direction when appropriate

1.4 Contribute to feedback processes as part of organisation improvement

2. Contribute to implementation of service delivery

2.1 Contribute information when the client service is reviewed

2.2 Maintain documentation according to continuous improvement processes

2.3 Operate according to organisation's procedures

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Own role and responsibilities delivery services

Quality improvement processes of the organisation

Roles and responsibilities of other workers

Relevant policies, protocols, and practices of the organisation in relation to own work activities

Basic knowledge of service delivery methodologies

Basic knowledge of development processes

Identification of the main needs of specific client groups

Different religious, cultural, spiritual, physical and ceremonial perspectives

Depending on the work role or services provided, specific knowledge of particular groups or issues may be required, including:

alcohol and other drugs (AOD)

cultural and linguistic diversity

risk of self-harm

women

men

community education

Aboriginal and Torres Strait Islander people

mental health

Essential skills:

It is critical that the candidate demonstrate the ability to:

Contribute information and opinions to service delivery strategy

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

Oral communication skills (language competence) required to fulfil organisation procedures

language used may be English or community language

Written communication skills required to fulfil organisation procedures

these may vary from writing a few sentences on a work topic to completing forms

literacy competence may be required in English or community language

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is recommended to be assessed in a workplace setting or one that accurately simulates workplace conditions under the normal range of workplace conditions

Assessment may be gathered over one assessment period

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Organisation procedures may include:

Plan of care

Program plan

Workplace practices

Care plan

Code of conduct

Changes in needs and circumstances may include:

Behaviour

Physical capabilities

Financial

Emotional

Family support

Housing

Report may be verbal or written and may be:

By telephone

Face-to-face

Verbal 'handovers' at the end of a shift

Written:

notes

memos

reports

client records

Advice might be sought from appropriate persons who may include:

Colleagues

Immediate supervisor

Registered or enrolled nurse

General practitioner

Other health workers

Administrator

Relatives

This unit contains Employability Skills