ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Establish and maintain effective relationships with colleagues

1.1 Identify and agree to work responsibilities in consultation with team members

1.2 Plan and conduct own responsibilities as agreed

1.3 Demonstrate effective team work in daily practices

1.4 Identify need and provide support to colleagueswithin own job role

1.5 Establish own supportneeds and seek assistance from team as required

1.6 Implement anti-discriminatory work practices and model goals and values of the organisation

1.7 Identify actual and potential conflicts with colleagues and work to resolve them

2. Maintain confidential and respectful communications with colleagues

2.1 Use communication equipment according to the guidelines of the organisation

2.2 Communicate with colleagues according to policy and procedures

2.3 Use a range of communication strategies to accommodate the communication needs of colleagues

2.4 Provide documented communications within agreed timeframes

2.5 Maintain confidentiality in communications with colleagues

2.6 Identify, record and report any issues which breach organisation standards of practice

3. Assist with the development of the team

3.1 Discuss team responsibilities with all team members

3.2 Collect and use team feedback to improve team relationships and team performance

3.3 Present information about improvements to team practices in a constructive, clear and timely manner

3.4 Respond positively to team feedback about suggested improvements and strategies

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.