ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain effective consumer peer work relationships

1.1 Use lived experience of mental health to maintain a safe and positive working relationship

1.2 Clarify role expectations and define appropriate relationship guidelines

1.3 Use peer work communication strategies to build a working relationship based on shared understanding

2. Explore consumer preferences, values, meanings, needs and goals

2.1 Use a strengths based approach to discuss with the consumer their abilities to address their own needs and aspirations in recovery

2.2 Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life

2.3 Confirm consumer preferences, values, meanings, needs and goals

3. Facilitate access to resources and information

3.1 Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action

3.2 Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service

3.3 Maintain accurate information and resources and review regularly for currency and relevance

4. Provide consumer peer services

4.1 Use strategies to ensure all interactions with consumers reflect peer ethics

4.2 Work in collaboration with consumer and relevant others according to job role requirements

4.3 Facilitate and support consumer networks and social connections

4.4 Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures

4.5 Complete documentation, records of service and reports as this applies to peer work and job role requirements

4.6 Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work

4.7 Maintain confidentiality of information and explained limits of confidentiality to others

5. Work within a peer work framework

5.1 Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives

5.2 Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives

5.3 Identify and minimise role strain, role conflict and role confusion issues in a timely way

5.4 Maintain boundaries appropriate to the delivery of peer delivered services

5.5 Utilise consumer developed resources and literature for access to service users and staff

5.6 Undertake development activities about working from a lived experience perspective

6. Work collaboratively with other staff

6.1 Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures

6.2 Reflect on own attitudes, behaviours and practice and how this affects other people

6.3 Work collaboratively with other service staff and mental health workers to support holistic and seamless services

6.4 Contribute to policy development about peer issues

6.5 Promote the service and peer work to other workers

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency