Application
This unit describes the skills and knowledge required to assist clients and process housing application forms.
This unit applies to work in a social housing context. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Receive and receipt application | 1.1 Read and check application 1.2 If form is incomplete or information incorrect, take steps to obtain missing or correct information 1.3 Identify and investigate false statements 1.4 Receipt application in a manner which is consistent with organisation requirements 1.5 Review supporting documentation from client or relevant supporting agencies |
2. Assess application for funding | 2.1 Complete assessment checklist or equivalent, explaining processes and entitlements to client 2.2 Apply relevant assessment guidelines to determine eligibility 2.3 Assess application to determine client’s choice of location, dwelling type and special requirements 2.4 Read previous records to assist with assessment of current application and determine if client has made a previous application, received assistance or been a tenant on a previous occasion 2.5 Assess household complement to determine correct bedroom entitlement within current guidelines 2.6 Ensure equal access and opportunities to organisation services 2.7 Assess application using current eligibility criteria, determine decision and document according to organisation procedure 2.8 Determine and document out-of-guidelines decisions according to policy |
3. Manage waiting lists | 3.1 Place client on the appropriate waiting list 3.2 Notify clients of decision |
Foundation Skills
The Foundation Skills describe those required skills (employability skills, language, literacy and numeracy) that are essential to performance. |
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |