CHCSOH006
Manage vacant properties


Application

This unit describes the skills and knowledge required to manage rental properties which have become vacant.

This unit applies to work undertaken in a social housing context within clearly defined organisational processes and procedures.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage vacancies

1.1 Implement allocations management policy to ensure targets are met for rehousing, immediate housing and wait-turn housing

1.2 Minimise rent loss through prompt restoration

1.3 Determine allocation, disposal or redevelopment of a vacant property using total asset management principles

2. Manage abandoned properties and goods

2.1 Confirm abandonment of property by inspection, and action according to current Residential Tenancies Act

2.2 Assess abandoned goods and vehicles and arrange storage or disposal in accordance with the current Residential Tenancies Act

3. Assess and manage property condition

3.1 Undertake pre-vacation and post-vacation reports

3.2 Identify and calculate client charge items and discuss with tenant to obtain commitment

3.3 Void property and update computer system

3.4 Prepare advice of vacant dwellings

3.5 Identify and arrange necessary repairs and cleaning and raise orders on computer system

3.6 Prepare final inspection and property condition report

3.7 Raise debit notes

4. Identify vacant properties and implement arrears management procedures

4.1 Provide written acknowledgment of advice to tenant, including calculation of balance of account at cessation date

4.2 Employ police and/or security services regarding vandalism where necessary

4.3 Manage security of property in accordance with organisation procedures

Foundation Skills

The Foundation Skills describe those required skills (employability skills, language, literacy and numeracy) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.