This unit of competency supports the attainment of the understanding and skills to interact with clients in a regulated environment within the context of relevant legislation, the Building Code of Australia (BCA) and Australian standards.

Nil

ELEMENT

PERFORMANCE CRITERIA

1. Devise interaction strategies.

1.1. Interested and affected individuals and parties are identified.

1.2. Range of interaction strategies is identified, assessed for suitability and selected.

1.3. Resources required to conduct interaction are determined.

1.4. Regulations are reviewed to ensure strategies meet all criteria.

2. Assess demographic, cultural, social and psychological considerations.

2.1. Needs of disadvantaged individuals and groups are identified and incorporated form relevant information and social theory.

2.2. Cultural, social and psychological factors are considered and incorporated.

2.3. Urban, demographic, technological, political and economic effects are considered and incorporated.

2.4. Collective community behaviour is assessed.

3. Communicate legislative requirements to individuals and groups.

3.1. Information is prepared that is clear, accurate and appropriate to the needs of the parties involved.

3.2. All parties involved are informed of the applicable legislation through presentation of information.

3.3. Information is provided to affected parties at an appropriate time and place and in an appropriate way.

3.4. Interaction is undertaken in an orderly manner to ensure all viewpoints are canvassed.

4. Record, analyse and report results.

4.1. Responses are assessed and checked against the project brief.

4.2. Appropriate suggestions for improvement are incorporated into the project brief.

4.3. Accurate report is prepared, including recommendations for approval.

4.4. Overall effectiveness of the interaction is reviewed and evaluated, with action taken where required.

Required skills

Required skills for this unit are:

ability to prepare information in alternative formats and to provide access to consultations for diverse groups through interpreters, etc.

ability to respond to change and contribute to workplace responsibilities, such as current work site environmental and sustainability frameworks or management systems

communication skills to:

consult with the community, including provision of information about legislation

enable clear and direct communication, using questioning to identify and confirm requirements, share information, listen and understand

read and interpret:

regulations

legislation

other relevant documentation

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

written skills to:

record and report results of interaction with the community

prepare information

innovation skills to identify and implement appropriate and diverse strategies for interacting with diverse communities

organisational and time management skills to prepare information for meetings and to arrange and conduct meetings to timelines

problem solving skills to review feedback and select appropriate suggestions for improvement for inclusion in report

technological skills to:

complete documentation, including information materials and reports

enable information gathering and analysis.

Required knowledge

Required knowledge for this unit is:

effects and psychological theories relevant to working with clients in a regulated environment, such as:

social stratification

social change

technological change

local factors affecting communities and individuals

relevant federal, state or territory legislation and local government policy and procedures

research methods

strategies for consultation

urbanisation.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate construction workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

comply with OHS regulations applicable to workplace operations

apply organisational management policies and procedures, including quality assurance requirements where applicable

perform a management role in the identification and implementation of at least one client negotiation and consultation process or equivalent

provide reports to appropriate body/individual as determined by the project brief.

Context of and specific resources for assessment

This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.

Assessment of essential underpinning knowledge will usually be conducted in an off-site context.

Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

an induction procedure and requirement

realistic tasks or simulated tasks covering the mandatory task requirements

relevant specifications and work instructions

tools and equipment appropriate to applying safe work practices

support materials appropriate to activity

workplace instructions relating to safe work practices and addressing hazards and emergencies

material safety data sheets

research resources, including industry related systems information.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Interested and affected individuals and parties include:

existing community groups

government agencies

individuals and special interest groups

private sector businesses

social groups and emergency services.

Interaction strategies include:

client meetings

home and site visits

meetings of relevant stakeholders

surveys.

Relevant information and social theory include:

awareness of diverse cultures

collective behaviour

deviance

economic order

inequality

political order social change and interaction

stratification

technology and the environment

the family

urbanisation.

Demographics include:

age

ethnicity

gender

individual and group profiles

social stratification.

Appropriate to the needs of the parties involved involves:

providing material in alternative formats, such as:

large print

other languages.

Presentation of information includes:

computer simulations

display plans

graphics

handouts

models

software presentations

videos.

An appropriate way includes:

taking into account access issues, such as parking or building access and cultural requirements or protocols

using assistive technology, for example telecommunication device for the deaf (such as TTY) or video captioning

using interpreters, including sign language interpreters.

Unit sector

Construction

Nil

This unit contains employability skills.