Application
This unit of competency supports development of skills for effective communication techniques underpinning work in the plumbing industry. |
Prerequisites
Nil | ||
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Apply oral communication. | 1.1. Oral instructions are received, clarified and confirmed. 1.2. Oral communication with others is clear, accurate and in a language suitable to the workplace. 1.3. Oral communication uses accepted industry terminology. 1.4. Oral communication using telephone or radio follows industry convention. 1.5. All oral communication is confirmed and acknowledged. |
2. Apply visual communication. | 2.1. Visual communication used follows accepted industry practice or social convention. 2.2. Attention of the communicating parties is obtained, confirmed and acknowledged. 2.3. Intention of the visual communication is clarified and confirmed at each step. 2.4. Visual communication that is unclear or ambiguous is questioned or visually cancelled. 2.5. Instances of unclear visual communication are followed up to avoid repeated problems. |
3. Apply written communication and signage. | 3.1. Written communication is accessed. 3.2. Instructions for job or daily activities are accessed and clarified. 3.3. Regulatory authorities' and workplace documentation required to record and report work to be undertaken is completed in accordance with workplace procedures for quality, time and detail. 3.4. Technical instructions relating to job process, criteria and equipment operations are accessed, interpreted and applied. 3.5. Regulatory and work signage is identified, clarified and responded to correctly. 3.6. Written detail is provided to maintain the individual's personal records. 3.7. Information bulletins, circulars or equivalent that impact on the individual are accessed and interpreted. |
Required Skills
Required skills |
Required skills for this unit are: communication skills to: complete written reports and other relevant documentation enable clear and direct communication, using questioning to identify and confirm requirements, share information, listen and understand negotiate with employers read and interpret: documentation from a variety of sources material safety data sheets (MSDS) signs work safety procedures and instructions report hazards, risks and faults in equipment use language and concepts appropriate to cultural differences use and interpret non-verbal communication, such as hand signals identifying and accurately reporting to appropriate personnel any faults in tools, equipment or materials teamwork skills to work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities technological skills to: access and understand site-specific instructions in a variety of media use mobile communication technology. |
Required knowledge |
Required knowledge for this unit is: how instructions are conveyed in the workplace how work schedules, charts, bulletins and memos are used industry terminology job safety analysis (JSA) and safe work method statements (SWMS) personnel records and their maintenance phone and two-way radio communication requests standardised signage visual signalling procedures workplace documentation requirements workplace English. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate plumbing and services workplace conditions, materials, activities, responsibilities and procedures. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | A person who demonstrates competency in this unit must be able to provide evidence of: accessing and interpreting written work safety procedures, job instructions, job processes, equipment and operator instructions adapting and applying oral communications when using a phone or radio completing workplace documentation in relation to work, stores and tools and equipment and personal and workplace administration communicating effectively using mandatory visual methods, including: establishing communication lateral and vertical movement direction request for a face-to-face meeting stop or cancel last communication communicating with others in a clear and accurate manner receiving, clarifying and confirming oral work instructions reviewing personnel records and completing personal information input proformas. |
Context of and specific resources for assessment | This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints. Assessment of essential underpinning knowledge will usually be conducted in an off-site context. Assessment is to comply with relevant regulatory or Australian standards' requirements. Resource implications for assessment include: an induction procedure and requirement realistic tasks or simulated tasks covering the minimum task requirements relevant specifications and work instructions tools and equipment appropriate to applying safe work practices support materials appropriate to activity workplace instructions relating to safe working practices and addressing hazards and emergencies material safety data sheets research resources, including industry related systems information. Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. |
Method of assessment | Assessment methods must: satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments. Validity and sufficiency of evidence requires that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence. Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Oral communication with others is an integral part of routine work that includes communication with supervisors, contractors, co-workers and clients. It: | may include: languages other than English oral (face to face or remote) signage visual or written must include: acknowledgments oral communications media, including: face to face indirect method, such as phone or two-way radio requests for information safety briefings work instructions. |
Visual communication must include: | establishing communication lateral and vertical movement direction other signals appropriate to the task and workplace request for a face-to-face meeting stop or cancel last communication. |
Written communication may include: | dockets and order forms equipment logs equipment operator instructions input and output documents personnel records plans, drawings and specifications schedules and rosters servicing checklists site safety statistics training records work instructions and procedures work safety procedures or equivalent work signage. |
Sectors
Unit sector | Plumbing and services |
Co-Requisites
Nil | ||
Employability Skills
This unit contains employability skills. |
Licensing Information
Not Applicable