Application
This unit of competency supports the access consulting service of providing advice on accessible aged care facilities and conducting access audits.
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1Respond to client inquiry. | 1.1 The client requesting the aged care facility access audit is identified and their authority to act is established in accordance with organisational requirements. 1.2 Client needs are discussed and confirmed using effective interpersonal skills and communication techniques in accordance with organisational requirements. 1.3 Personal competence and organisational capability to respond to client needs are determined and assessed. 1.4 Authority to proceed is negotiated with client and documented in accordance with organisational requirements. | ||
2Establish client relationship. | 2.1 Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements. 2.2 A client brief providing the required level of detail is requested in accordance with organisational requirements. 2.3 Site access arrangements are negotiated and relevant contact person is identified in accordance with client, organisational and legislative requirements. 2.4 Copies of all relevant plans of the aged care facility and associated documentation are obtained. | ||
3Prepare for the aged care facility access audit. | 3.1 An aged care facilityaccess audit checklist appropriate to the scale of the audit task is prepared. 3.2 Personnel required to efficiently conduct the aged care facility access audit are assembled and briefed. 3.3 Tools and equipment required to efficiently conduct the aged care facility access audit are assembled. 3.4 Tools and equipment are calibrated to manufacturers' specifications prior to conducting the aged care facility access audit. 3.5 Site is accessed in accordance with the agreed site access arrangements. | ||
4Conduct the aged care facility access audit. | 4.1 Access from the property boundary, car park or passenger set-down area to the aged care facility is assessed for the extent to which it satisfies the requirements for people with disabilities. 4.2 Each amenity of the aged care facility is assessed against the relevant building legislation for suitability for, and usability by, the target age group. 4.3 Each amenity of the aged care facility is assessed against relevant Australian standards, relevant building legislation and relevant fire and occupational health and safety (OHS) legislation for safety. | ||
4.4 Each amenity of the aged care facility is assessed for access for people with disabilities, and any features of any amenity found to be inaccessible are recorded. 4.5 Appropriate strategies for overcoming any areas of access non-compliance are developed and documented. | |||
5Prepare the aged care facility access audit report. | 5.1 An aged care facility access audit report is prepared for the client in accordance with contractual arrangements and organisational requirements. 5.2 The draft aged care facility access audit report is reviewed with appropriate persons in accordance with organisational requirements. 5.3 Feedback received from the review process is incorporated and the aged care facility access audit report is completed. | ||
6Distribute and store the aged care facility access audit report. | 6.1 The aged care facility access audit report and associated documentation are prepared in accordance with organisational arrangements. 6.2 The aged care facility access audit report and associated documentation are forwarded to the client in accordance with contractual arrangements. 6.3 A copy of the aged care facility access audit report and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements. | ||
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit.
Required knowledge and understanding include:
appropriate personal protective equipment (PPE)
commonwealth, state and territory anti-discrimination legislation and regulations
disability awareness
efficient and effective customer service
limitations of work role, responsibility and professional abilities
OHS legislation and procedures
organisational and professional procedures, ethical practices and business standards
privacy legislation and confidentiality requirements
processes for recording data and administering records
relevant commonwealth, state and territory building legislation and aged care regulations, local government regulations and Australian standards
report writing
research methods.
Required skills and attributes include:
analytical skills to:
interpret and apply legislative requirements pertaining to disability access
interpret the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment
interpret how the full range of environmental barriers impacts on people with disabilities (who may have any of many impairments)
evaluate the provision of access in relation to legislative requirements
application skills to:
apply relevant codes of practice and other legislative requirements to work processes
apply and adhere to all OHS regulations, policies and processes in the workplace
apply disability awareness to work processes
maintain knowledge of current codes, standards, regulations, practices and industry updates
communication skills to:
explain clearly information on issues relating to the provision of access
identify client needs
consult effectively with clients and colleagues
impart knowledge and ideas through oral, written and visual means
interpersonal skills to:
relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
provide advice in a sensitive and appropriate manner
facilitate change for greater awareness of disability access
analyse own work practices and process outcomes critically
adapt to new workplace situations
literacy skills to:
assess and use workplace information
read and understand instructions concerning OHS and the use of equipment, tools and PPE
read and record data
negotiation skills to:
clarify client requirements
establish the contractual conditions with the client
establish the site access arrangements
numeracy skills to:
undertake measurement tasks
perform calculations, such as those necessary to determine the provision of access
organisational skills to:
prepare and administer documentation
implement organisational policies and procedures
respond to customer service expectations
prepare contracts and meet contractual obligations
problem-solving skills to:
develop appropriate strategies for addressing areas of access non-compliance
report-writing skills to:
prepare an aged care facility access audit report to meet the contractual requirements of the client
prepare an aged care facility access audit report that meets organisational requirements
research skills to:
source information to assist in developing potential solutions to the provision of appropriate access
teamwork skills to:
work effectively with other people
technical skills to:
read and interpret plans
carry out measurements and calculations
select and prepare appropriate tools and equipment in readiness for use in an aged care facility access audit
safely handle tools and equipment
technology skills to:
apply information technology and computer skills to prepare working documentation and reports.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment | This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | A person who demonstrates competency in this unit must be able to provide evidence of: recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have interpreting and applying anti-discrimination legislation for the provision of access interpreting and applying building legislation and standards for the provision of access reading and interpreting aged care facility construction plans accurately using measurement tools correctly and recording collected data accurately preparing an aged care facility access audit report that complies with legislative requirements and fulfils contractual requirements complying with OHS regulations applicable to workplace operations applying organisational management policies and procedures, including quality assurance requirements. |
Context of and specific resources for assessment | Resource implications for assessment include: a registered provider of assessment services competency standards assessment materials and tools suitable assessment venue/equipment workplace documentation candidate special requirements cost and time considerations. Validity and sufficiency of evidence requires that: competency will need to be demonstrated over a period of time reflecting the scope of the role where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include: | architect owner and manager building designer builder building certifier and surveyor developer commonwealth, state and territory health and aged care departments. |
Organisational requirements may be outlined and reflected in: | access and equity policy, principles and practices business and performance plans client service policies, procedures and standards codes of conduct and codes of practice communication channels and reporting procedures communication of services offered complaint and dispute resolution procedures compliance with legislation, codes and workplace standards continuous improvement processes and standards defined resource parameters duty of care employer and employee rights and responsibilities ethical standards legal policies and guidelines OHS policies, procedures and programs organisational mission statement, goals, objectives, plans, systems and processes policies and procedures relating to the setting of fees and the negotiation and management of contracts policies and procedures relating to own role, responsibilities and delegation privacy and confidentiality policies and procedures quality assurance and/or procedures manuals records and information management systems and processes style guides and other guides used to prepare documents. |
Interpersonal skills and communication techniques may include: | active listening to clarify and confirm understanding control of tone of voice and body language culturally aware/sensitive use of language and concepts demonstrating flexibility and a willingness to negotiate presenting options and consequences providing constructive feedback reflection seeking feedback to confirm understanding of needs summarising and paraphrasing to check understanding using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures) using language that is: accurate, articulate and concise positive, confident and cooperative verbal or non-verbal. |
Legislative requirements may be outlined and reflected in: | relevant commonwealth, state and territory legislation that affects organisational operation: OHS building environmental equal employment opportunity industrial relations anti-discrimination and diversity Australian standards codes of practice local government regulations and by-laws privacy legislation quality assurance and certification requirements trade practices laws and guidelines. |
Client brief may include: | written instructions detailing requirements of the access consultant aged care facility plans. |
Site access arrangements may include: | access and egress points keys, passes and security clearances OHS requirements, including PPE timing of access. |
Relevant contact person may include: | identified contact owner and manager site supervisor. |
Aged care facility access audit checklist may be developed in-house or purchased commercially, and may include the following: | aged care facility identification and data sheet minimum requirements summary sheets (amenities and special areas): parking and passenger set-down zones site-accessible paths and elements entrances building-accessible paths of travel individual amenities residents' personal accommodation communal areas (including kitchens, dining rooms, lounge rooms, recreational rooms and laundries) residents' service areas staff service areas safety and security equipment and procedures special features, including medical amenities and dementia wards technical requirement audit forms: parking and passenger set-down zones exterior access paths ramps kerb ramps step ramps stairs entrances and exits gates and doors bedrooms lounge rooms toilets and showers signage staff sanitary stations staff toilets physiotherapy room |
minor medical procedures room recreational rooms tactile ground surface indicators drinking fountains telephones aged care facility access audit report forms. | |
Personnel may include: | business partners existing staff new staff. |
Amenity may include: | assembly halls car parking residents' communal areas canteens caretakers' buildings and equipment storage dining facilities/eating areas drinking fountains facilities for special needs general environment office and administration buildings staff rooms toilets recreational facilities residents' personal accommodation minor medical procedures rooms. |
Relevant building legislation may include: | state and territory regulations Australian standards Building Code of Australia DDA DDA Premises Standard. |
Appropriate person may include: | another member of the aged care facility access audit team business partner or colleague staff member. |
Sectors
Unit sector
Access consulting
Employability Skills
This unit contains employability skills.
Licensing Information
Not Applicable