Application
This unit of competency specifies the outcomes required to assess and manage risk in access consulting operations. It involves identifying and analysing existing and potential threats to determine the level of risk exposure of access consulting operations, and then developing and implementing a risk management plan in response.
The unit supports the full range of access consulting services. It applies to those access consultants who develop and apply risk management procedures to manage risk exposure in the course of their work.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Identify risks in access consulting operation. | 1.1. | Information on actual and potential risks is collected using suitable risk assessment tools, and assessed for currency, accuracy and relevance according to organisational requirements. |
1.2. | Terms of reference and timeframes are determined in consultation with relevant persons, and information is updated, modified and maintained according to organisational requirements. | ||
1.3. | Structured plan for identifying and assessing risk likelihood is developed according to agreed terms of reference and timeframes. | ||
1.4. | Limitations in identifying and assessing risks are identified and assistance is sought as required. | ||
2. | Analyse risks in access consulting operation. | 2.1. | Assessment criteria for measuring level of potential or existing risk and assessing consequences are developed according to terms of reference. |
2.2. | Valid data relevant to operation is analysed and evaluated against the assessment criteria according to organisational requirements to determine level of potential risk. | ||
2.3. | Gaps in assessment methodology are identified and suitable actions are implemented according to organisational requirements. | ||
2.4. | Risk assessment findings are documented and distributed to required persons according to organisational requirements. | ||
3. | Develop risk management plan for access consulting operation. | 3.1. | Regulatory, industry, and association standards and procedures for access consulting are identified and assessed. |
3.2. | Organisational policy on risk management is sourced and analysed. | ||
3.3. | Organisational capability to control or reduce likelihood of actual and potential risks is analysed. | ||
3.4. | Findings relating to health, safety and risk management are reviewed and analysed; risk management plan is drafted; and stakeholders are consulted as required. | ||
3.5. | Risk management plan with associated policies and procedures, and provisions for training and education is finalised and documented according to organisational, legislative and | ||
3.6. | Limitations in developing risk management plan are identified and assistance is sought as required. | ||
3.7. | Procedures for ongoing identification of risks are established and documented in plan. | ||
4. | Implement risk management plan for access consulting operation. | 4.1. | Unacceptable risks are eliminated and other risks are minimised according to organisational requirements. |
4.2. | Access consulting operations are conducted in compliance with regulatory, industry, and association standards and procedures and are modified as necessary to comply with risk management plan. | ||
4.3. | Opportunities for professional development are identified and accessed. | ||
4.4. | Access consulting operations are monitored continuously to identify potential risks. | ||
4.5. | Comprehensive documentation relevant to operation is maintained for service provision according to regulatory and organisational requirements. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also assess hazards, risks and work health and safety (WHS) requirements associated with one access consulting operation, and develop and implement a risk management plan in response.
The plan must identify and address the following areas of risk in the operation, which can relate to deliberate, natural or accidental acts or omissions:
loss of goodwill or reputation
loss of profits
loss, destruction or compromise of an asset
professional liability
public liability
WHS risk.
In developing the above plan, the person must:
access and research information from at least three of the following different sources:
government reports
reports commissioned by owner or manager
other reports and supporting documentation
key personnel
historical data
assess above risks and evaluate risk control measures
identify, interpret and apply required codes of practice and other legislative requirements to work processes
assign a low, medium or high rank to the likelihood of the identified risks occurring
identify and address limitations in identifying and assessing risks associated with:
job role and responsibilities
quality processes
own competency level
industry requirements
own understanding of risk identification processes
legal responsibilities
reflect legislative, regulatory, industry and association standards and procedures for access consulting, including:
legislative requirements in licensing, anti-discrimination and building access legislation
any tribunal and court precedents relevant to operation, organisation or risk assessment
industry standards, including AS/NZS ISO 31000 Risk management - Principles and guidelines
WHS standards
provide advice and clear information and instructions on workplace procedures relating to health, safety and risk management.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
policies, procedures and processes for developing and implementing a risk management plan, including:
procedures for identifying and assessing risks associated with access consulting operations
key features of risk assessment tools and their application in an access consulting context
risk management hierarchy of control
risk management policies and procedures
key requirements of:
legislative and regulatory requirements specified in the range of conditions
industry and association standards and procedures for access consulting specified in the performance evidence
product instructions and manufacturer specifications
procedures for responding to and monitoring risks associated with access consulting operations
organisational requirements for collecting and assessing information on actual and potential risks, including:
client service standards
code of conduct and code of ethics
procedures for developing and recording operation-specific risk management plan, including required content and format
client privacy, confidentiality and security requirements
communication channels and reporting procedures
complaint and dispute resolution procedures
procedures for researching and developing operation-specific plan content
procedures for writing, storing and maintaining risk management plan documentation
quality assurance requirements
records and information management systems and processes
limitations of own work role, responsibility and professional abilities with regard to above risk management plan.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer and software to access, retrieve, store and distribute plan-specific documentation
specifications:
legislative, regulatory, industry and association standards and procedures for access consulting specified in the performance evidence
legislative and regulatory requirements specified in the range of conditions
relationships, including consultation with:
clients
colleagues.
Timeframe:
in line with timeframe established in contractual arrangements for developing risk management plan.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain knowledge of current legislation, codes, standards, regulations, practices and industry updates relating to risk management matters draw selectively on knowledge of legislation, standards and regulations, and apply to assessments of risk for access consulting operations. |
Numeracy skills to: | extract and compare numerical data relating to results and outcomes of research and risk assessment. |
Oral communication skills to: | facilitate discussion with clients to explore needs and proposed terms of reference, demonstrating: command of language to convey information relating to the risk assessment in a clear and accessible manner communication techniques suited to individual clients and required to clarify and elicit information use interviewing and questioning techniques to obtain information convey knowledge and ideas through oral and visual means. |
Reading skills to: | read a range of complex texts and extract information relating to risk management plan requirements and specific operations interpret site safety plans identify and assess risk assessment findings to determine plan requirements. |
Writing skills to: | document and record findings from research and assessment findings write plain English risk management plans that meet client requirements and detail risk assessment outcomes that: meet the contractual requirements of client meet organisational requirements are based on a detailed analysis of risks. |
Initiative and enterprise skills to: | assess and advise on validity and sufficiency of resources required to control risks associated with access consulting operation engage colleagues and share disability access knowledge. |
Planning and organising skills to: | plan timelines and reporting mechanisms for work processes implement organisational risk management policies and procedures. |
Problem-solving skills to: | analyse risk information and recommend counter-measures or contingency plans apply reasoning and logical analysis to measure risk consequence. |
Digital literacy skills to: | apply information technology and computer skills to: source information to inform planning process prepare working documentation and plans. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Risk assessment tools must include: | instruments that assess severity of identified hazards and rank them by severity worksheets, checklists or matrix models at least five of the following: government and/or industry hazard or safety alerts job and work system assessment job hazard analysis job safety analysis manufacturer guidance information and manuals review of work health and safety (WHS) records safety and hazard audits workplace inspection checklists. |
Terms of reference must include: | agreed timeframes client expectations costs limitations and exclusions operational environment roles and responsibilities security and other clearances scale of task or assessment, whether: full-scale operation limited to particular section or operation of organisation. |
Relevant persons must include at least two of the following: | business partner client colleague industry association legal representative supervisor. |
Structured plan must use at least three of the following: | checklists interview question sheets spreadsheets, word-processing or other software structured planning software structured questionnaires structured tables. |
Assessment criteria must be based on a combination of at least three of the following: | organisational or client requirements qualitative factors quantitative or semi-quantitative factors risk management standard AS/NZS ISO 31000 Risk management - Principles and guidelines. |
Risk assessment findings must include at least three of the following: | information from approved data collection tools graphical representations of data suggestions for addressing risk summary of assessment outcomes. |
Consulting stakeholders must include: | presenting and discussing risk assessment findings in a suitable format providing clear information on recommended workplace policies and procedures pertaining to health, safety and risk management. |
Legislative and regulatory requirements must include those in: | commonwealth, state and territory legislation affecting organisational operation: anti-discrimination building environmental privacy WHS codes of practice local government regulations and by-laws quality assurance and certification requirements standards, including AS/NZS ISO 31000 trade practices laws and guidelines. |
Sectors
Access consulting