Application
This unit specifies the outcomes to clean carpeted floors in a range of workplace contexts.
The unit applies to cleaning personnel who perform cleaning tasks on carpeted floors. It includes the ability to assess the cleaning task, understand client requirements and follow workplace safety procedures.
It applies to individuals who perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1. | Identify job requirements. | 1.1 | Review work order and work area to identify carpeted floor cleaning requirements. |
1.2 | Identify carpeted floor surface and soil type on surface. | ||
1.3 | Identify equipment and chemicals required. | ||
1.4 | Assess workplace hazards and work restrictions affecting completion of work order. | ||
1.5 | Communicate and clarify issues with supervisor, team member or client. | ||
1.6 | Refer to Safety Data Sheets (SDS) and follow safe work methods. | ||
1.7 | Position safety signage and barriers to control hazards. | ||
2. | Clean carpet | 2.1 | Select, check, and use personal protective equipment (PPE). |
2.2 | Safely move, cover, or protect furniture and fittings that impede cleaning operation. | ||
2.3 | Select cleaning technique. | ||
2.4 | Select carpeted floor cleaning equipment and check for correct operation and safe use. | ||
2.5 | Calculate and prepare chemicals following manufacturers’ instructions and job requirements. | ||
2.6 | Patch test carpeted floor for colour fastness. | ||
2.7 | Clean carpeted floor surface in accordance with workplace procedures and hygiene standards. | ||
3. | Tidy work site. | 3.1 | Tidy work area and dispose of collected soil and waste in accordance with workplace procedures. |
3.2 | Remove protective covers from furniture and fittings. | ||
3.3 | Safely replace furniture and fittings. | ||
4. | Complete cleaning task. | 4.1 | Safely clean equipment and PPE, as required by workplace standards. |
4.2 | Check equipment for damage and wear before storing. | ||
4.3 | Safely store equipment, chemicals, and PPE to allow ready-to-use access. | ||
4.4 | Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor. | ||
4.5 | Complete workplace cleaning schedule. | ||
Evidence of Performance
A person must demonstrate the ability to:
select and use carpet cleaning equipment and cleaning agents; and
clean, using a different technique in each instance, four different types of carpeted floor surfaces, including at least:
one carpeted floor with dry soiling; and
one carpeted floor with wet soiling.
Performance must include:
selecting, using, and maintaining personal protective equipment (PPE);
manual handling techniques;
communicating effectively with supervisor, team members or clients;
understanding, clarifying, and following supervisor or client instructions;
safely using cleaning equipment and preparing and using cleaning agents;
disposing of collected soil and waste; and
using efficient carpet cleaning methods.
Evidence of Knowledge
A person demonstrating competency in this unit must identify:
the main types of carpeted flooring and their characteristics including natural, synthetic, looped, tufted, and modular tiled carpeting
the main types of wet and dry soiling and effects on carpeted surfaces including dust, dirt, food, beverages, liquids, and oil
carpet cleaning techniques and equipment including:
vacuuming, steam cleaning and manual stain removal
industry standard equipment for cleaning wet and dry carpeted floors, including wet and dry vacuum cleaners and steam cleaners
cleaning agents; cleaning solutions for carpets, including carpet shampoo and stain removal cleaning agents
workplace requirements for undertaking all aspects of cleaning carpeted floors including:
key workplace health and safety, hygiene and environmental regulations
use of safety data sheets (SDS) and selection, care and use of PPE
safe handling and usage of cleaning equipment and cleaning agents
safe usage of carpet stain removal cleaning agents
manual handling techniques for moving furniture and fittings and installing covers
methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports
workplace procedures for:
health and safety, hygiene and environmental care
communicating and clarifying work requirements with supervisor, team members or client
notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form
use and care of equipment; including checking electrical safety tags to ensure safe use of equipment
tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals
reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security
Assessment Conditions
As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:
the use of industry standard equipment such as, residential and industrial wet and dry vacuums, steam cleaners, cloths and cleaning agents.
performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace.
Assessors are responsible for ensuring that candidates have access to:
appropriate documents, materials, tools, equipment, and personal protective equipment currently used in industry;
legislation and regulations; and
workplace policies and procedures.
Foundation Skills
This section describes language, literacy, numeracy and employment skills that are essential to the performance in this unit, but not explicit in the performance criteria. | |
Skill | Performance Feature |
Reading skills to: | Interpret work orders and workplace safety procedures Interpret Safety Data Sheets (SDS) Interpret equipment manuals and chemical labels |
Oral communication skills to: | Communicate effectively with supervisors and team members. Ask questions and clarify any queries when necessary Report any problems to supervisor |
Learning skills to: | Locate information in workplace documents, manuals, and labels |
Numeracy skills to: | Calculate and measure quantities of chemicals |
Writing skills to: | Complete workplace reports |
Range Statement
Not Applicable
Sectors
Cleaning Operations