CPPCCL3013A
Clean leather upholstery

This unit of competency specifies the outcomes required to clean leather upholstery. A number of cleaning methods may be used to achieve the desired outcome, depending on customer requirements, condition of upholstery, workplace procedures and standards, and environmental considerations.The unit requires the ability to assess the extent of the cleaning task through understanding client requirements and characteristics of the upholstery, and to apply company policies and procedures in order to perform the task. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently.

Application

This unit of competency supports employees without managerial or supervisory responsibilities. The work may be performed in teams or individually. Performance would usually be carried out under routine supervision and within company guidelines.


Prerequisites

Not applicable.


Elements and Performance Criteria

1

Assess leather upholstery to be cleaned

1.1

Leather upholstery is assessed, work order reviewed according to company requirements, and issues are clarified with appropriate persons.

1.2

Hazards are identified and risks controlled in work site according to company, legislative and occupational health and safety (OHS) requirements.

1.3

Leather upholstery style, condition and colouration system are identified according to company requirements.

1.4

Soil type is identified by observation and according to work order and company requirements.

1.5

Cleaning techniques are selected according to work order and company requirements.

1.6

Size and usage pattern of work site are determined to ensure safety of personnel and efficient use of equipment and chemicals.

1.7

Pre-existing damage is identified and reported to appropriate persons according to company requirements.

2

Select equipment and chemicals.

2.1

Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and OHS and company requirements.

2.2

Equipment and chemicals are selected for work order according to OHS and company requirements.

2.3

Operational effectiveness of equipment is checked according to manufacturer specifications and company requirements.

2.4

Equipment is adjusted to suit operator’s requirements according to manufacturer specifications and OHS requirements.

2.5

Chemicals are prepared according to manufacturer specifications, and OHS and company requirements.

3

Prepare work site.

3.1

Hazards in work site are confirmed and risks controlled and reassessed according to legislative, OHS and company requirements.

3.2

Furniture and fittings that impede cleaning operation are removed according to work order, and OHS and company requirements.

3.3

Signage and barriers are installed as required to maximise public safety during the cleaning operation according to work order, and OHS and company requirements.

3.4

Work restrictions affecting the completion of work order are identified and appropriate persons

4

Clean leather upholstery.

4.1

Soil is removed and leather upholstery cleaned using cleaning techniques, equipment, PPE and chemicals according to manufacturer specifications and legislative, OHS and company requirements.

4.2

Topical treatments are applied as required in work order using equipment, chemicals and application methods.

4.3

Work is performed according to work order, manufacturer specifications and legislative, OHS and company requirements.

5

Tidy work site.

5.1

Collected soil and waste are disposed of according to client specifications, work order, manufacturer specifications and company, legislative, OHS and environmental requirements.

5.2

Furniture and fittings are replaced according to client requests, work order and OHS requirements.

5.3

Signage and barriers are removed according to work order, and OHS and company requirements.

6

Clean and safety check equipment, and store equipment and chemicals.

6.1

Equipment and PPE are cleaned according to manufacturer specifications and environmental, OHS and company requirements.

6.2

Equipment and PPE are safety checked according to manufacturer specifications and OHS requirements, and required maintenance is recorded according to company requirements.

6.3

Equipment and PPE are stored and maintained to allow ready access according to manufacturer specifications, and OHS and company requirements.

6.4

Chemicals are stored according to manufacturer specifications, and OHS and company requirements.

Required Skills

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

analytical skills to:

classify soil and stains

select cleaning strategy

select chemicals to suit leather upholstery

select cleaning method to suit leather type

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

explain upholstery cleaning processes and expected outcomes to the client

perform mathematical calculations required for diluting and mixing chemicals

read and interpret directions and safety instructions, including:

chemical labels

equipment manuals

material safety data sheets (MSDS)

request advice or further information

seek and receive feedback

source, organise and record information

problem-solving skills to manage contingencies

self-management skills to work alone and in a team

skills to work safely when:

handling and disposing of chemicals

identifying hazards and controlling risks

manual handling

using transfer cleaning techniques

Required knowledge

leather characteristics, including:

features of finishes

leather types

cleaning equipment and chemicals, including low environmental-impact chemicals

cleaning options for leather, including:

pre-spotting and stain-removal methods

topical treatments

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

OHS procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to cleaning leather upholstery

safe work practices for using:

chemicals

equipment, including PPE

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing demonstrations of at least two different methods of cleaning leather upholstery.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify style and characteristics of leather upholstery

classify type of stain or spillage

select cleaning equipment and chemicals

apply safe and efficient cleaning and topical treatment methods

achieve outcomes in relation to customer work order and company requirements

comply with company and legislative requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable work site or venue with leather upholstered furniture

equipment operating manuals and MSDS

PPE

suitable equipment and chemicals

assessment instruments, including personal planner and assessment record book

work order instructions, work plans, schedules and policy documents.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Leather upholstery styles may include:

aniline

antiqued

corrected grain

full grain

nubuck

pearlised

semi-aniline

top-coated or pigmented finish

two-tone finish

wax or oil

wipe finish.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements, including environmental protection requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements, such as:

dress and presentation requirements

relationships with other activities

use of signage and barriers

work schedules

work site contact persons.

Company requirements may include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge, card or pass

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

dress and presentation requirements

duty of care, code of conduct and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection requirements

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

use of contractors.

Appropriate persons may include:

clients

colleagues

managers

persons in control of work sites

supervisors.

Hazards may include:

allergic reactions to chemicals and equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined and restricted spaces

contaminated clothing, materials and equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded machinery and parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in extremes of temperature

work in unfamiliar, isolated or remote environments.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

injury and dangerous occurrence reporting

maintaining clear access ways

national and industry standards and codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

routes of entry potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

MSDS

hazardous substance information, such as long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Soil types may be wet or dry and include:

beverages

blood

candle wax

chewing gum

dye stuffs

food

glue

grease

human and/or animal waste

hydrocarbons

lipstick

medicine

mud and dirt

nail polish

paint

plant stains

shoe polish

tar.

Cleaning techniques may include:

chemical treatment followed by transfer method using hand application

chemical treatment followed by extraction spot cleaning.

Personnel may include:

client’s staff members

colleagues

general public

venue, facility, or shopping centre staff and/or management.

Equipment may include:

barrier paper

cleaning screens

cloths, such as towelling

crevice devices

drop sheets

flood lights

garbage bins

leather cleaning kits

measuring equipment, such as jugs and cups

safety signage

selected tools and hand tools

soft brushes

sponges

trigger sprayers

vacuum cleaners, upright or vehicle-mounted

work tables

wrist supports.

Chemicals may include:

low environmental-impact chemicals

specialist leather products.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses or goggles

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Manufacturer specifications may include:

equipment operating manuals

instructional guides

MSDS

other resources supplied by the manufacturer, such as:

laminated cards

notices

wall posters

product labels

safety instructions pre-printed on equipment.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and Australian standards, warning of danger or adverse conditions, including:

cleaning in progress

hazardous chemicals in use or present in work area.

Work restrictions may include:

amount of cleaning anticipated

client activity

employee level of literacy and communication skills

faulty or inappropriate equipment

site accessibility

site hazards

skills of work unit or team

staffing resources

time limitations.

Topical treatments may include:

antimicrobial agents

antistatic agents

deodorisers

protectors.

Application methods may include:

hand application by cloth

hand application by sponge.

Waste may be either solid or liquid and include:

chemicals past expiry date

litter

machine or vehicle exhaust emissions

obsolete equipment

packaging

soil

used containers

used or contaminated PPE

used or unused chemicals.

Environmental requirements may include:

clean-up, containment and isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and requirements of government departments, such as:

agriculture

emergency services

national parks and wildlife

hazardous materials handling

local government regulations and by-laws

low-energy carpet-cleaning methods

low environmental-impact chemicals

low-moisture cleaning methods

low water-use equipment and other water-efficient cleaning methods

non-chemical cleaning methods.


Sectors

Carpet cleaning


Employability Skills

This unit contains employability skills.


Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.