CPPCLO1040A
Prepare for work in the cleaning industry

This unit of competency specifies the outcomes required to prepare for work in the cleaning industry. It requires the ability to follow work instructions, use mathematical calculations to prepare chemicals, and perform basic cleaning activities while applying company policies and procedures. The unit addresses knowledge of legislative and company requirements, industry information, and career pathways and future learning opportunities.Selecting appropriate equipment and chemicals, and performing tasks safely and efficiently are essential.

Application

This unit of competency supports employees without managerial or supervisory responsibilities.


Prerequisites

Not applicable.


Elements and Performance Criteria

1

Identify roles and responsibilities.

1.1

Legislation, occupational health and safety (OHS)and company requirements related to employment in cleaning industry are followed.

1.2

Roles and responsibilities of appropriate persons related to employment are identified according to company requirements.

1.3

Rights and responsibilities of employees and employers are identified according to current legislation.

2

Work safely and effectively in the cleaning industry.

2.1

Required standards of personal presentation and hygiene are demonstrated according to company requirements.

2.2

Different work sites are prepared, cleaned and tidied according to OHS and company requirements.

2.3

Soil and surface types, types of areas to be cleaned, and suitable cleaning techniques are identified according to company requirements.

2.4

Equipment, chemicals and personal protective equipment (PPE) are identified according to manufacturer specifications, and legislative, OHS, company and environmental requirements.

2.5

Equipment, PPE and chemicals are selected and used according to manufacturer specifications, and environmental, legislative, OHS and company requirements.

2.6

Safety checks, maintenance and storage requirements of equipment, PPE and chemicals are met according to manufacturer specifications, and OHS and company requirements.

3

Follow routine instructions.

3.1

Work order procedures are received and followed in correct sequence according to company requirements.

3.2

Work orders are carried out according to company requirements.

3.3

Information is recorded according to company requirements.

4

Identify future career opportunities.

4.1

Career opportunities are identified according to company requirements.

4.2

Personal development opportunities and potential learning pathways are discussed with appropriate persons.

Required Skills

Required skills

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

perform mathematical calculations required for diluting and mixing chemicals

read and interpret directions and safety instructions, including:

chemical labels

equipment manuals

material safety data sheets (MSDS)

request advice or further information

seek and receive feedback

source, organise and record information

planning and organising skills to:

sequence tasks

manage time

problem-solving skills to manage contingencies

skills to work safely when:

handling and disposing of chemicals

manual handling

using equipment for:

buffing

cleaning glass

mopping

sweeping

self-management skills to work alone and in a team

Required knowledge

cleaning chemicals and equipment and their applications

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

OHS procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to preparing for work in the cleaning industry, including OHS legislation

routes of entry and potential symptoms of exposure to chemicals

safe work practices for using:

chemicals

equipment, including PPE

surfaces that require cleaning, including:

relevant cleaning methods

their characteristics

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing practical demonstrations of preparing for work in the cleaning industry, which involve at least two different work site environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify type and condition of different areas to be cleaned

use safe and efficient cleaning methods

select cleaning equipment and chemicals

achieve outcomes in relation to customer work order, legislation and company requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable work site or venue

suitable equipment and chemicals

PPE

equipment operating manuals and MSDS

work order instructions and work plans

assessment instruments, including personal planner and assessment record book.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function, such as:

CPPCLO1041A Apply basic communication skills

CPPCMN2002A Participate in workplace safety arrangements.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations affecting company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, and inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

maintaining clear access

national and industry standards and codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

reporting injury and dangerous occurrences

routes of entry and potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

MSDS

hazardous substance information, such as long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Company requirements may include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge, card or pass

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection procedures

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

use of contractors.

Appropriate persons may include:

colleagues

managers

persons in control of work sites

supervisors.

Rights and responsibilities of employees may include:

confidentiality and privacy

duty of care

knowing appropriate personnel for reporting purposes

knowing location of manuals and related documents

knowing terms and conditions of own employment

knowing workplace procedures

protection from discrimination and sexual harassment.

Rights and responsibilities of employers may include:

duty of care

providing a safe environment free from discrimination and sexual harassment (see state and commonwealth anti-discrimination legislation)

providing a safe workplace according to OHS legislation, codes of practice, regulations and standards

providing information and training for work tasks, OHS and other employment related matters

right to dismiss (see Commonwealth Fair Work Act 2009) if a person:

commits a criminal offence

commits an act of disloyalty, such as revealing confidential information

is negligent, careless or causes an accident

uses abusive language.

Soil types may be wet or dry and include:

algae and moss

animal hair and fur

beverages

building debris

built-up dirt in corners and edges

cigarette butts

dust

food

graffiti with ink, texta and paint

grease and oil

heavy, encrusted dirt

paper stuck to surfaces

pollution marks and soil on structures, such as:

buildings

bridges

outdoor furniture

statues.

Surface types may include:

furniture and fittings

glass

hard floors

soft floors

new technologies

walls.

Cleaning techniques may include:

air blowing

buffing

dusting

low-water cleaning methods, such as using microfibre cleaning products

mopping

scrubbing

sweeping

vacuuming.

Equipment may include:

brooms

buckets

cloths

floor polishers

microfibre products

mops

squeegees

vacuum cleaners.

Chemicals may include:

acid cleaners

alkaline cleaners

low environmental-impact chemicals

neutral cleaners

solvent cleaners.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

goggles

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Manufacturer specifications may include:

equipment operating manuals

instructional guides

MSDS

other resources supplied by the manufacturer, such as:

laminated cards

notices

wall posters

product labels

safety instructions pre-printed on equipment.

Environmental requirements may include:

clean-up, containment and isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and requirements of government departments, such as:

agriculture

emergency services

hazardous materials handling

local government regulations and by-laws

low-energy cleaning methods

low environmental-impact chemical usage

low-moisture cleaning methods

low water-use equipment and water-efficient cleaning methods

non-chemical cleaning methods.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements, such as:

dress and presentation requirements

relationships with other activities

use of signage and barriers

work schedules

work site contact persons.

Personal development opportunities may include:

career pathways

in-house training programs

job rotations

mentoring opportunities

new apprenticeships.


Sectors

Cleaning operations


Employability Skills

This unit contains employability skills.


Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.