This unit specifies the outcomes required to clean hard floor surfaces in a range of workplace contexts.

The unit applies to cleaning personnel who perform hard floor surface cleaning tasks. It includes the ability to assess the cleaning task, understand client requirements and follow workplace safety procedures.

It applies to individuals who perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

A person must demonstrate the ability to:

select and use hard floor cleaning equipment and cleaning agents; and

clean, using a different technique in each instance, four different types of hard floors surfaces, including at least:

one hard floor surface with dry soiling; and

one hard floor surface with wet soiling.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

understanding, clarifying, and following supervisor or client instructions;

safely using hard floor cleaning equipment and preparing and using cleaning agents;

disposing of collected soil and waste; and

using efficient cleaning methods.

A person demonstrating competency in this unit must identify:

the main types of hard floor surfaces; including hardwood, wood tile, concrete, marble, ceramic tiling, laminate, and vinyl

the main types of wet and dry soiling and effects on hard floor surfaces; including dust, heavy dirt build-up, food, beverages, liquids and oil

cleaning techniques and industry standard equipment used to clean hard floor surfaces including;

scrubbing, mopping, sweeping, vacuum and pressure cleaning

mops, brushes, industrial scrubbers and sweepers, pressure washers, and vacuum cleaners

cleaning agents; cleaning solutions for hard floor surfaces; including hard floor cleaning solutions, low environmental impact cleaning solutions, solvent cleaners, stain removal agents and

manufacturers’ instructions for mixing and using cleaning chemicals and stain removers

workplace requirements for undertaking all aspects of cleaning hard floor surfaces including:

key workplace health and safety, hygiene and environmental regulations

use of safety data sheet (SDS) and selection, care and use of PPE

safe handling of equipment

safe usage of cleaning agents

manual handling techniques for moving furniture and fittings

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for;

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:

the use of industry-standard equipment such as, residential and industrial scrubbers and sweepers, brooms, dry and wet mops, residential and industrial wet and dry vacuums, pressure hose, cloths, sponges and pressure washers.

performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and

following standard and authorised work practices, safety requirements and environmental constraints.

Assessors are responsible for ensuring that candidates have access to:

appropriate documents, materials, tools equipment and personal protective equipment currently used in industry;

legislation and regulations; and

workplace policies and procedures.

Not Applicable

Cleaning Operations