Replace a hard floor finish

This unit of competency specifies the outcomes required to replace a hard floor finish. The unit covers the processes involved in removing the old floor sealant and replacing it with a new protective coating. This process is commonly known within the industry as ‘strip and seal’.The unit requires the ability to assess the extent of the removal and replacement needed through understanding client requirements and applying organisational policies and procedures. Selecting the appropriate equipment, chemicals and methods is essential to performing the task safely and efficiently.


This unit of competency supports employees without managerial or supervisory responsibilities. Performance would usually be carried out under routine supervision and within company guidelines.


Not applicable.

Elements and Performance Criteria


Assess area to be stripped and sealed.


Area requiring strip and seal is assessed, work order is reviewed according to company requirements, and issues are clarified with appropriate persons.


Hazards are identified and risks controlled in work site according to legislative, occupational health and safety (OHS)and company requirements.


Type of sealant or finisher on hard floor is identified by observation according to work order and company requirements.


Type and condition of surface sealant or finisher are identified by observation and testing according to work order and company requirements.


Compatible sealant or finisher is selected to replace existing sealant according to work order and company requirements.


Size and usage pattern of work site are determined to ensure safety of personnel and efficient use of equipment and chemicals.


Extent of required strip and seal is assessed and replacement method is selected according to work order and company requirements.


Timing and availability of work site for strip and seal are confirmed according to work order and company requirements.


Pre-existing floor damage is identified and reported to appropriate persons according to company requirements.


Select equipment and chemicals.


Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and OHS and company requirements.


Equipment and chemicals are selected for work order according to OHS and company requirements.


Operational effectiveness of equipment is checked according to manufacturer specifications and company requirements.


Equipment is adjusted to suit operator’s requirements according to manufacturer specifications and OHS requirements.


Chemicals are prepared according to manufacturer specifications, and OHS and company requirements.


Prepare work site.


Hazards in work site are confirmed and risks are controlled and reassessed according to legislative, OHS and company requirements.


Furniture and fittings that impede cleaning operation are removed according to work order, and OHS and company requirements.


Signage and barriers are installed as required during cleaning operation according to work order, and OHS and company requirements.


Floor surface is cleaned to remove soil according to company requirements.


Work restrictions affecting completion of work order are identified and appropriate persons are promptly notified.


Remove and replace hard floor surface.


Equipment and chemicals are used to strip existing sealant or finisher off hard floor according to work order, manufacturer specifications and company requirements.


Equipment and chemicals are used to seal hard floor surface by applying sealant/finish according to work order, manufacturer specifications and company requirements.


Work is performed according to work order, manufacturer specifications and legislative, OHS and company requirements.


Tidy work site.


Collected soil and waste are disposed of according to client specifications, work order, manufacturer specifications and legislative, OHS, company and environmental requirements.


Furniture and fittings are replaced according to client requests, work order and OHS requirements.


Signage and barriers are removed according to work order, and OHS and company requirements.


Clean and safety check equipment, and store equipment and chemicals.


Equipment and PPE are cleaned according to manufacturer specifications and environmental, OHS and company requirements.


Equipment and PPE are safety checked according to manufacturer specifications and OHS requirements and required maintenance is recorded according to company requirements.


Equipment and PPE are stored and maintained to allow ready access according to manufacturer specifications, and OHS and company requirements.


Chemicals are stored according to manufacturer specifications, and OHS and company requirements.

Required Skills

Required skills

correct working skills for:

applying sealants or finishers

buffing and spray buffing

machine scrubbing



customer service skills to:

establish rapport with clients

gain clients’ trust

identify client expectations

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

perform mathematical calculations required for:

preparing chemicals as specified on product labels

measuring area

read and interpret directions and safety instructions, including:

chemical labels

equipment manuals

material safety data sheets (MSDS)

request advice or further information

seek and receive feedback

source, organise and record information

planning and organising skills to:

manage time

sequence tasks

problem-solving skills to manage contingencies

skills to work safely when:

handling and disposing of chemicals

handling and disposing of contaminated and toxic waste

identifying hazards and controlling risks

manual handling

self-management skills to work alone and in a team

teamwork skills to lead teams

Required knowledge

chemicals, including:

routes of entry and potential symptoms of exposure to chemicals

sealants or finishers and equipment and their application requirements for hard floor surfaces

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

OHS procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to replacing a hard floor finish, including OHS legislation

routes of entry and potential symptoms of exposure to chemicals

safe work practices for using:


equipment, including PPE

types of hard floor surfaces, including:

characteristic of surface finishes

relevant replacement methods

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing practical demonstrations of replacing a hard floor finish involving at least two different surfaces and two different work areas.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify types of hard floor surfaces and sealants or finishers

comply with company and legislative requirements

use safe and efficient replacement methods

select cleaning equipment and chemicals, including sealants or finishers

achieve outcome in relation to customer work order and company requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable work site or venue

suitable equipment and chemicals, including sealants or finishers


equipment operating manuals and MSDS

work order instructions, work plans and schedules, and policy documents

assessment instruments, including personal planner and assessment record book.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function, such as:

CPPCLO2001A Maintain hard floor surfaces

CPPCLO3002A Restore hard floor surfaces.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Strip and seal involve:

reducing existing sealant to solution using approved stripper

removing slurry of sealant and stripper from floor using manual or machine methods

applying approved sealant/finisher to hard floor surface using manual or machine methods.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements, such as:

dress and presentation requirements

relationships with other activities

use of signage and barriers

work schedules

work site contact persons

work site requirements for specific industries, such as:

hospitals and medical centres

nursing homes

retail food courts


tourism and hospitality.

Company requirements may include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badges, cards or passes

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

defined resource parameters

dress and presentation requirements

duty of care, code of conduct, and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection procedures

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

use of contractors.

Appropriate persons may include:




persons in control of work sites


Hazards may include:

allergic reactions to chemicals or equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined or restricted spaces

contaminated clothing, materials or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:


electrical fittings:



untested electrical equipment





inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever


mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded parts


occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility


syringes or other sharps

temperature extremes

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

work in unfamiliar isolated or remote environments.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations affecting company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations


public health

trade practices

water conservation

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, and inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

maintaining clear access

national and industry standards and codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

reporting injury and dangerous occurrences

routes of entry and potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:


hazardous substance information, such as long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Sealant or finisher may include:

solvent-based wax finishes

water-based sealants, such as:

acrylic co-polymers

water-based urethanes.

Hard floors may include:


ceramic tiles






polished wood

proprietary flooring encompassing new technologies

quarry tiles






Personnel may include:

client’s staff members


general public

venue, facility, shopping centre staff and management.

Equipment may include:

abrasive pads

automatic scrubbers

bassine brushes

cleaning trolleys


dry vacuum cleaners

floor pads of various sizes for stripping old sealant and buffing

floor scrapers

floor squeegees

hand doodle bug holders

insta-lock pad holders

long-handled dustpans and brushes

low and high-speed buffers

microfibre products

mops (polycotton or cotton)

nylon pads

sealant applicators, such as:

fringe mops

lamb’s wool applicators

weighted acrylic covered applicators

wringer mops

scrubbers, usually mechanical

steel wool

wet vacuum cleaners.

Chemicals may include:

acid cleaners

alkaline cleaners


low environmental-impact chemicals

neutral cleaners


solvent cleaners

stripping agents.

Replacement methods may include:

light strip and seal

total strip and seal.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable


high-visibility vests and clothing

overalls and other protective clothing


safety glasses

safety shoes

splash-proof face masks

sun protection


ultraviolet protection

wet-work clothing.

Manufacturer specifications may include:

equipment operating manuals

instructional guides


other resources supplied by the manufacturer, such as:

laminated cards


wall posters

product labels

safety instructions pre-printed on equipment.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and Australian standards warning of danger or adverse conditions, including:

cleaning in progress

hazardous chemicals in use or present in work area.

Soil types can be wet or dry and include:



cigarette butts




heavy dirt build-up

hospital waste









Work restrictions may include:

amount of cleaning anticipated

client activity

employee level of literacy and communication skills

faulty or inappropriate equipment

site accessibility

site hazards

skills of work unit or team

staffing resources

time limitations.

Waste may be either solid or liquid and include:

chemicals past expiry date


obsolete equipment


sealer and stripper detritus


used containers

used or contaminated PPE

used or unused chemicals.

Environmental requirements may include:

clean-up, containment and isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and requirements of government departments, such as:


emergency services

hazardous materials handling

local government regulations and by-laws

low-energy cleaning methods

low environmental-impact chemicals

low-moisture cleaning methods

low water-use equipment and water-efficient cleaning methods

non-chemical cleaning methods.


Cleaning operations

Employability Skills

This unit contains employability skills.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.